Ophthalmic Technician

Department: 02270 AMG Aurora Highland Ave - Ophthalmology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: 8-5 M-F, Saturdays on rotation must be able to refract and applanate Pay Range: $25.30 - $37.95 Major Responsibilities Direct Patient Care Understands the complexity of the process of prescribing glasses for distance, intermediate, near, and astigmatism. (refraction/refinement) Demonstrates the ability to proficiently perform the technical procedure of Manifest Refraction and Refinement. This requires more skill on the part of the refractionist because of the patient’s subjective responses. Demonstrates the ability to proficiently complete the 4 steps of refinement: Sphere, Cylinder, Axis, Sphere Demonstrates the knowledge needed to accurately assess the information provided by the auto-refraction and/or the patient’s current glasses in relationship to their vision and the health of their eye Demonstrates the ability to accurately use the Jackson Cross Cylinder for refining axis Demonstrates the ability to accurately fog vision and refine patient to obtain binocular balancing Demonstrates the ability to present to the physician the recommended Rx based on clinical findings and patient tolerances Demonstrates the ability to accurately perform Goldmann Applanation Tonometry to obtain intraocular pressures Demonstrates ability to accurately assess anterior chamber angle depth with the biomicroscope prior to dilating May perform fundus photography and/or Ascan biometry Indirect Patient Care Consistently orders tests and assists the nurse or provider in communicating results according to department protocol or as ordered by physician. Reports abnormal findings, patient complaints, or concerns, to Physician, or Team Lead or Supervisor or Nurse when appropriate. Triages, prioritizes and completes messages, communicating information to patients in a timely manner. Explains procedures and test results using language appropriate to patient's level of understanding guided by department protocols or physician/nurse instructions. Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care. Documentation Provides consistent and accurate documentation of patient information, care and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed Consistently completes vouchers, referrals and requisitions with all appropriate information including medical record number and services codes or using EMR Completes all patient documentation within two full clinic business days after care and/or services have been provided according to the Missing Documentation policy guidelines Telephone Communication Answers the telephone promptly within three rings, transferring calls when appropriate. Utilizes outlined departmental and clinic scripting, including restating information to ensure clarity and accuracy. Displays a courteous, alert and pleasant tone of voice, speaking clearly and in a relaxed manner. Transfers calls when appropriate, staying on the line and announcing where and why call was transferred. Exceptions to announcing the call would include when transferring to an ACD agent. Communicates effectively with internal and external customers. Time Management Consistently watchful of patient flow by keeping rooms clean, stocked and available and maintains adequate inventory. Consistently checks equipment and trays for proper functioning and availability in busy times. Demonstrates flexibility by performing additional duties under the direction of licensed nursing staff or the provider. Education/Experience Required High School Diploma or GED equivalent. 3-5 years experience in Ophthalmology and demonstrates proficiency in refracting and applanation tonometry. Knowledge, Skills & Abilities Required Good communication skills Ability to type a minimum of 20wpm preferred. CPR Certification within 90 days Physical Requirements and Working Conditions Must be able to successfully complete clinic-based training for all associates. Ability to work with all levels of personnel. Ability to work under stressful situations. Frequent periods of extended standing and sitting. Possible lifting and assisting of patients. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care #J-18808-Ljbffr