Customer Service Associate

Business Advisor Field Support Specialist- Signarama Full‑time UFG, Inc. Business Advisor Field Support Specialist - Signarama Are you a problem‑solver, people‑person, and road warrior rolled into one? Do you love helping businesses grow and thrive? Then buckle up—this might be your dream job. We’re looking for a Business Advisor / Field Support Specialist to be the go‑to coach for Signarama franchise owners in your region. You’ll be part strategist, part motivator, and part superhero—helping our stores boost sales, sharpen operations, and level up their marketing game. For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter. Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed. Our headquarters in West Palm Beach, FL is more than just an office—it’s a hub of creativity, collaboration, and community. Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference. Essential Duties and Responsibilities As a Business Advisor/Field Support Specialist , you will play a key role traveling to visit all franchise stores within your assigned territories with the purpose of understanding and defining their needs. Visit franchise locations to see what’s working — and what could work even better. Help owners fine‑tune operations, marketing, and sales strategies. Dig into P&Ls, uncover growth opportunities, and set smart goals. Guide franchisees through marketing campaigns, training programs, and technical setups. Be the bridge between franchise owners and our corporate support team. Celebrate wins, troubleshoot challenges, and keep everyone moving forward. Travel about 50% of the time — exploring your region while helping businesses shine. Qualifications Previous experience working as a Business Advisor in a related (preferably Sign) industry; experience in franchising a plus. Proficiency in analyzing budgets and P&L statements. Knowledge of retail marketing strategies and branding. Experience in project management and implementing best industry practices. Ability to advise on labor, vendor/supplier procurement challenges. Exceptional interpersonal skills toward efficiently communicating new business processes and procedures. Eligible driver’s license and valid automobile insurance. Technical aptitude and ability to quickly pick up new technologies. Exceptional problem‑solving skills. Schedule flexibility and willingness to travel minimum of 50%. Experience with graphic design software, point‑of‑sale, and accounting software. Benefits Comprehensive training to hone your skills at our headquarters. Travel opportunities. Medical, Dental, Vision, and Life insurance coverage. Short‑ and Long‑term disability insurance. Generous time off (PTO). 401(k) plan with company match. Social gatherings and team building activities. Leadership workshops for personal development. Recognition for our top performers. Philanthropy – a chance to give back to the community. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr