Service Technician (Region 1 - Piedmont)

Job Description

Job Description

Position Summary

The Service Technician is responsible for performing diagnostics, maintenance, repairs, and inspections on fire apparatus, heavy trucks, and emergency response equipment. This role requires a skilled technician with prior heavy truck or commercial vehicle repair experience who can work independently while maintaining high standards of quality, safety, and efficiency. The Service Technician plays a key role in supporting operational readiness for emergency response vehicles by accurately diagnosing issues, completing repairs in a timely manner, and contributing to overall shop productivity and customer satisfaction.

Essential Functions and Core Responsibilities

• Safely operate company vehicles as assigned and, upon obtaining the required Commercial Driver’s License, operate CDLrequired vehicles in compliance with applicable laws, safety requirements, and company vehicleuse policies.
• Perform diagnostics, inspections, maintenance, and repairs on fire apparatus, heavy trucks, emergency response vehicles, and related equipment in accordance with company, OEM, and safety standards
• Troubleshoot mechanical, electrical, hydraulic, pneumatic, and multiplex systems to identify and resolve operational issues efficiently and accurately
• Complete preventative maintenance services and repair activities to support vehicle reliability, operational readiness, and customer satisfaction
• Utilize diagnostic software, OEM service information, testing equipment, and shop tools to support accurate repair execution and problem resolution
• Accurately document complaint, cause, correction, labor activity, and repair status information within company systems and work orders
• Communicate repair progress, additional repair needs, and operational concerns to shop leadership and service personnel
• Maintain clean, safe, and organized work areas in compliance with company safety procedures, PPE requirements, and operational standards
• Perform quality checks on completed repairs to ensure equipment is functioning properly and repairs are completed correctly the first time
• Properly operate, maintain, and care for company tools, equipment, and customer vehicles
• Support shop productivity, workflow efficiency, and operational readiness through dependable work performance and collaboration with team members
• Participate in technical training, certification programs, and ongoing skill development activities
• Maintain professionalism, teamwork, and positive communication with customers, leadership, and fellow employees
• Identify and report unsafe conditions, equipment concerns, or operational risks promptly and appropriately
• Regular and reliable attendance is an essential function of this position, including the ability to report to work as scheduled and support operational needs
Required Qualifications
• Valid Commercial Driver’s License required at hire, or ability to obtain the required CDL and applicable endorsements within 612 (or whatever the timeframe is)months of employment, based on business need; must maintain an acceptable driving record and company driving authorization.
• Minimum 23 years of experience in heavy truck, diesel, automotive, commercial vehicle, or related equipment repair
• Strong mechanical, electrical, and diagnostic troubleshooting skills
• Ability to work independently and manage repair activities efficiently in a fastpaced service environment
• Experience using diagnostic software, OEM service information, shop equipment, and hand tools
• Ability to complete accurate digital work orders and repair documentation
• Strong problemsolving, organizational, and communication skills
Preferred Education, Certifications, and/or Experience:
• Class B CDL or ability to obtain within established timeframe based on business needs
• Experience working on emergency response vehicles, fire apparatus, or specialty equipment
• OEM, EVT, ASE, or related technical certifications
• Experience with hydraulic, multiplex, or advanced electrical systems
Why This Role Matters

At Safe Industries, Service Technicians play a critical role in ensuring fire apparatus and emergency response vehicles remain safe, reliable, and mission-ready. This role directly supports emergency responders by delivering high-quality repairs and maintenance that keep critical equipment operational when it matters most.

General Conduct

This position is expected to consistently demonstrate the highest standards of professionalism in all interactions. This includes maintaining respectful, appropriate communication, refraining from offensive or objectionable language, and avoiding negative or disparaging remarks about customers, vendors, competitors, or employees. The role requires the ability to remain composed, objective, and professional in all circumstances, ensuring that all duties and responsibilities are carried out with integrity, respect, and a commitment to representing the organization in a positive, professional manner.

Physical Demands

Ability to work in shop, yard, field, or service environments around vehicles, tools, machinery, and moving mechanical parts. This role requires physical activity necessary to inspect, diagnose, repair, and service equipment, which may include standing, walking, bending, kneeling, crouching, climbing, using tools, and lifting, carrying, pushing, or pulling materials consistent with operational needs. Ability to lift or move materials and equipment up to 30 pounds independently and more with appropriate assistance or equipment.

The Company will provide reasonable accommodation in accordance with applicable law to enable qualified individuals to perform the essential functions of the role.

Schedule

5-day Work Week, Monday through Friday

7 AM to 4 PM or 7:30 AM to 4:30 PM

Some travel required

Benefits
• 401(k) with employer matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
Equal Employment Opportunity Statement

Safe Industries is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.