Field Service Rep.

Field Service Rep

Join Komatsu and be part of something big! Job overview: The position's primary contacts are customers. Typical interface will occur with Chief Electricians and underground supervisors. The position also has regular contact with the warehouse operations to secure parts and the manufacturing facility to obtain technical assistance.

Key job responsibilities:

• Provide timely support for the installation of new and rebuilt equipment, ensuring customer satisfaction.
• Provide technical support in the repair and troubleshooting of hydraulic, mechanical and electrical systems for both new and rebuilt continuous miner, shuttle car, battery hauler and bolting equipment.
• Assist Sales Engineer in development of customer specifications when preparing specific machine proposals.
• Maintain Salesforce data for all customer sites for accuracy.
• Repair parts and components are sold.
• Assist Sales Team in meeting regional sales objectives.

Qualifications/requirements:

• 4-8 years underground experience related to the repair and installation of both electrical and mechanical components on Joy equipment along with competitive machinery.
• MSHA underground certifications and ability to meet all MSHA safety requirements.
• Preferred educational background is Technical Education/Certification in Electrical, Mining or Mechanical Engineering.
• Fluent in Microsoft Office and Outlook.
• Written communication skills required.
• Requires living in the Carlsbad, New Mexico service area and reporting out of the Carlsbad, New Mexico warehouse.

Company benefits:

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. Health benefits: medical, dental, vision, HSA, wellness programs, etc. 401k and/or employee savings programs. Employee time off (vacation and designated holidays). Employee and family assistance programs. Disability benefits. Life insurance. Employee learning and development programs.

Diversity & inclusion commitment:

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company information:

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all.

EEO statement:

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.