HR Operations & Technology Manager

Job Description

Job Description

About Us

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.

About the Role

We are seeking an experienced and forward-thinking HR Operations & Technology Manager to help scale and modernize our HR infrastructure as we continue to grow rapidly. This role will be instrumental in driving the implementation, adoption and optimization of a new unified HRIS and ATS, and developing efficient, data-driven HR processes that support a global workforce.

You will partner closely with HR leadership, Technology, Operations, and HR teams across the U.S. and international offices to create a consistent, scalable, and high-impact HR operations function.

Key Responsibilities

HR Technology & Systems

• Manage the selection, configuration, and implementation of a global HRIS, ensuring alignment with current needs and future growth
• Serve as the primary owner and administrator of HR systems, including HRIS and ATS (Greenhouse)
• Optimize system integrations, workflows, and data integrity across platforms
• Partner with IT and external vendors to ensure seamless implementation and ongoing system performance

Process Design & Optimization

• Evaluate current HR processes, identify pain points, and design scalable, efficient solutions
• Standardize workflows across multiple regions while accounting for local requirements
• Develop and document SOPs, policies, and best practices for HR operations
• Continuously improve processes to enhance employee and manager experience

Global HR Operations Support

• Collaborate with HR teams across the U.S. and international locations to ensure consistency in data, processes, and reporting
• Support global onboarding, offboarding, and employee lifecycle processes
• Ensure compliance with local labor laws and data privacy regulations in partnership with regional teams

Data, Reporting & Analytics

• Build and maintain robust HR reporting and dashboards to support business decision-making
• Develop metrics around headcount, turnover, recruiting, and operational efficiency
• Leverage data to identify trends, provide insights, and recommend improvements
• Establish data governance standards and ensure accuracy across systems

Project Management & Scaling

• Lead cross-functional HR projects tied to growth, system enhancements, and operational improvements
• Support organizational scaling by implementing HR tools and processes that reduce manual work and increase efficiency
• Act as a change agent, driving adoption of new HR systems and processes across the organization

Qualifications

• 5–8+ years of experience in HR operations, HRIS, or HR technology roles
• Proven experience implementing and/or optimizing an HRIS (required)
• Hands-on experience with ATS platforms (Greenhouse strongly preferred)
• Experience supporting multi-state U.S. operations; global exposure is a strong plus
• Strong analytical skills with experience building reports and dashboards
• Demonstrated ability to develop creative solutions to improve processes and drive operational efficiency
• Experience working in a fast-paced, scaling organization (RCM or healthcare experience is a plus)
• Strong project management and stakeholder management skills

Key Competencies

• Systems thinker with strong attention to detail
• Creative problem-solver who can translate business needs into scalable solutions
• Comfortable working across time zones and cultures
• Data-driven mindset with a focus on continuous improvement
• Ability to balance strategic thinking with hands-on execution
• Ability to communicate effectively at all levels internally and with external partners

Why This Role Matters

This is a high-impact role at a pivotal stage of growth. You will help transform how HR operates globally- building and optimizing the systems, processes, and insights that enable the organization to scale efficiently and effectively.

Pay Range

$100,000—$150,000 USD

Benefits

Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.