Clinic Coordinator/Medical Assistant - Audiology

We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, andinnovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of varied backgrounds and age and maintains positive relationships with patients and families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses the company’s data systems to document pertinent medical information. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion. Education High school diploma or equivalent. Completion of a formal medical assistant training program (preferred). Work Experience Experience working with and maintaining confidential information, including working in a fast‑paced environment with minimal supervision. Certifications Basic Life Support (BLS) from the American Heart Association. Knowledge Skills and Abilities (KSAs) Clinical knowledge. Proficiency in using computers, software, and web‑based applications. Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Strong interpersonal and customer service skills. Job Duties Supports the patient and provider throughout the patient visit. Ensures the patient and provider are prepared for the visit. Ensures the patient’s questions are answered prior to leaving; prepares the room for the next appointment. Provides excellent patient service through effective communication both over the phone and in person. Completes appropriate documentation including patient registration if necessary. Maintains required clinical knowledge, technical skills, training and credentials through personal professional development. Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Performs other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remaining knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensuring compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance‑related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands Medium work – exerts 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently and/or more than negligible up to 10 pounds constantly to move objects. The physical demands are in excess of those for sedentary work and may require walking or standing to a significant degree, pushing or pulling of arm or leg controls, and exposure to blood, body fluids, tissue, hazardous medications or waste. Are you ready to make a difference? Apply Today! #J-18808-Ljbffr Ochsner Health