Director of Hospice Clinical Services

Job Description

Job Description

Lead with Compassion. Inspire Excellence. Transform Hospice Care at MorseLife.

About MorseLife

For more than 40 years, MorseLife Health System has been setting the standard for exceptional senior care in South Florida. As a nonprofit healthcare system, we are dedicated to enriching the lives of older adults through compassionate care, clinical excellence, innovation, and service.

We are proud to be recognized as a:
•    Great Place To Work® Certified employer
•    5-Star Teaching Nursing Home
•    Recipient of the Gold Seal Award from the Governor’s Panel on Excellence in Long-Term Care

At MorseLife, learning never stops. As a respected teaching organization, we proudly partner with leading colleges, universities, and healthcare training institutions to educate and mentor the next generation of healthcare professionals. Through our robust clinical rotation program, students gain valuable hands-on experience while working alongside experienced clinicians and interdisciplinary teams dedicated to excellence.

Our academic partners include:

•    Academy for Nursing and Health Occupations
•    Barry University
•    Florida Atlantic University (FAU)
•    Florida International University (FIU)
•    Keiser University
•    Lynn University
•    Nova Southeastern University (NSU)
•    Palm Beach State College (PBSC)
•    South Florida Healthcare Institute
•    South University
•    University of Miami (UM)

Whether you’re beginning your career or bringing years of experience, you’ll find opportunities to learn, grow, and make a meaningful impact every day.

MorseLife by the Numbers

•    40+ years of serving South Florida seniors and their families
•    1,700+ dedicated team members united by a shared mission
•    5-Star Teaching Nursing Home recognized for excellence in care
•    Great Place To Work® Certified workplace
•    Gold Seal Award recipient from the Governor’s Panel on Excellence in Long-Term Care
•    11 academic partnerships helping educate tomorrow’s healthcare professionals
•   Comprehensive continuum of care, including Independent Living, Assisted Living, Memory Care, Skilled Nursing,
Short-Term Rehabilitation, Hospice, Home Health, PACE, and Community-Based Services
•    Mission-driven nonprofit organization committed to excellence, compassion, and innovation

Position Summary

The Director of Hospice Clinical Services is responsible for the overall effectiveness and quality of
clinical services provided to patients and families by managing the day-to-day operations and
guiding the strategic direction to ensure exceptional care while fostering growth and innovation.
Additionally, the Director will collaborate with Business Development to establish programs and
services that deliver great value to the patients, families, and referrals of MorseLife Hospice and
Palliative Care.

How You’ll Make an Impact

• Serves as the acting Hospice Director, when needed.
• Directs Coordinates and Oversees all clinical staff in admissions, discharges, transfers,and patient care services.
• Ensures quality and safe delivery of hospice services through adherence to policies, procedures, and regulatory requirements.
• Provide guidance, support, and counseling to team managers to enhance care quality.
• Manages the performance and development of clinical staff by overseeing orientation, training, performance management, and continuing education programs.
• Foster a culture Of growth, excellence, and interdisciplinary collaboration among clinical staff.
• Monitors and manages operational data to adjust staffing, budgets, and resources.
• Maintain statistics, reports, and records to evaluate organizational activities and compliance.
• Ensure proper inventory and medical records management.
• Partners with business and sales teams to co-manage referral sources and promote hospice access.
• Engage with Senior Living Communities and other referral sources to support growth.
• Participates in senior leadership team discussions and decisions and collaborates on budget preparation and financial management with the Vice President of Hospice and Palliative Care.
• Ensures compliance with local, state, and federal laws, licensure, and accreditation standards.
• Leads efforts in Quality Assessment and Performance Improvement (QAPI) with quarterly and annual reviews.
• Handle surveys and audits by external agencies and address related issues.
• Assist in developing organizational goals and policies.
• Stay informed about advancements in hospice care and share best practices with staff.
• Promote hospice referrals with urgency and a culture Of "yes."
• Engage clinical staff to support growth initiatives and strengthen community relationships.
• Manage conflict resolution and complaint handling to improve patient and caregiver satisfaction.
• Performs all other duties as assigned.

What You’ll Bring

To perform this job successfully, an individual must be able to perform each primary function
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required.
• Master's degree preferred, or a bachelor's degree from a four-year program from an
accredited college or university.
• 3 to 5 years of hospice management experience.
• Strong administrative skills including computer/software abilities.

Certificates, Licenses, Registrations

• Valid State of Florida Registered Nurse (RN) License
• Valid CPR Card

Benefits & Perks

At MorseLife, we believe in taking care of the people who care for others. That’s why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Eligible team members enjoy access to:

•    Medical, Dental, and Vision Insurance
•    Health Savings Account (HSA)
•    Flexible Spending Account (FSA)
•    Company-Paid Life Insurance
•    Voluntary Life and Supplemental Insurance
•    Short-Term and Long-Term Disability Insurance
•    403(b) Retirement Savings Plan
•    Paid Time Off (PTO) and Paid Holidays
•    Employee Assistance Program (EAP)
•    Tuition Reimbursement and Professional Development Opportunities
•    Employee Referral Bonus Program
•    Employee Recognition and Appreciation Programs
•    Exclusive Employee Discounts through Tickets At Work
•    Free Parking
•    On-site Dining and Employee Cafeteria
•    Career Growth and Internal Advancement Opportunities

Our Talent Acquisition team is committed to making your hiring experience as seamless and welcoming as possible, from your application through your first day as a member of the MorseLife family.

Why You’ll Love Working Here

At MorseLife, you’re more than an employee. You’re part of a team united by a shared mission to enrich the lives of older adults while supporting one another every step of the way.

Here’s what makes MorseLife a great place to build your career:

• Work for a Great Place To Work® Certified employer where employees are valued, respected, and supported.
• Join a 5-Star Teaching Nursing Home that is shaping the future of healthcare through partnerships with leading colleges and universities.
• Build your career with an organization that has proudly served South Florida for more than 40 years.
• Work alongside experienced clinicians, interdisciplinary teams, and healthcare students committed to excellence.
• Take advantage of ongoing professional development, continuing education, tuition reimbursement, and opportunities for internal advancement.
• Experience a culture built on our core values of Leadership, Teamwork, Customer Focus, Quality, Impact, and Passion.
• Make a meaningful difference in the lives of residents, patients, families, and fellow team members every single day.

Our Commitment to Excellence

At MorseLife, excellence is more than a goal—it’s our standard. Every member of our team contributes to creating a culture of compassion, accountability, innovation, and service. We believe that exceptional employee experiences lead to exceptional resident experiences, and we are committed to investing in our people, celebrating their successes, and supporting their professional growth every step of the way.

Ready to Make a Difference?

Every interaction has the power to brighten someone’s day, restore dignity, and improve quality of life.

If you’re looking for more than just a job and want to build a rewarding career with an organization that invests in its people and its mission, MorseLife Health System is the place for you.

Join a team where you’ll be valued, supported, and empowered to grow while helping us continue a legacy of excellence that spans more than four decades.

Apply today and become part of the MorseLife family.

Employment Requirements

At MorseLife, the safety and well-being of our residents, patients, employees, and visitors are our top priorities. As part of our pre-employment process, all offers of employment are contingent upon successfully completing:

• A 10-panel pre-employment drug screening
• A Level 2 background screening in accordance with the requirements of the Florida Agency for Health Care Administration (AHCA)
• A post-offer physical examination
• A QuantiFERON-TB Gold blood test (or other approved tuberculosis screening, as applicable
• Employment eligibility verification (Form I-9) and any additional pre-employment requirements applicable to the position

We appreciate your partnership in helping us maintain a safe, healthy, and compliant workplace for those we serve.