Registered Nurse

Registered Nurse

Date: Oct 6, 2026 Location: Mayaguez, Puerto Rico, US Requisition ID: 24215

The Registered Nurse provides general advisory, educational, and guidance services to our triage clients within the nurse advice line. Essential functions include performing individualized assessments and designing care plans to ensure goal achievement, completing the patient's medical record, including health-related aspects, collecting lab results, medication lists, and information from the primary care physician, providing health-related education and coaching in accordance with clinical guidelines, laws, and established regulation, promoting behavioral changes in patients through coaching, using motivational interviewing techniques, referring patients based on specialized needs, such as mental health, nutritional assessment, medication therapy management, smoking cessation, and others, recording new patient data and interventions in the provided software, maintaining effective communication between Program team members, health plans, and professionals, participating in educational meetings and case discussions, ensuring confidentiality and compliance with all applicable state and federal regulations related to Health Call Centers, including HIPAA and internal policies for the disposal of confidential information, immediately reporting any exposure of protected health information to the supervisor, completing core and functional training, as well as all procedures required by regulatory agencies, contractual requirements, and applicable certification standards (including, but not limited to, URAC), and performing other related duties.

Requirements: Associate Degree with 5 years of clinical experience and/or Bachelor's Degree in Nursing with 3 years of clinical experience. Required credentials: active nursing license to practice in Puerto Rico, registration, and membership with no restrictions. Advanced knowledge of computer applications and/or Microsoft Office. Strong orientation and commitment to customer service. Excellent bilingual (Spanish and English) verbal and written communication skills preferred. Fast documentation and internet navigation skills. Availability for rotating shifts (including weekends/holidays), Monday through Sunday, 24/7. Shift differential pay is provided.

What are the benefits of joining our team? Christmas Bonus, as established by law Health and Life Insurance Retirement Plan Paid Leave Benefits On-the-job training in regulatory and healthcare topics Free Employee Health and Wellness Programs Opportunities for Professional Growth and Development Contribute to the Health and Well-being of the Population Contract Type: Full-time, Regular, Exempt Work Location: Hybrid Remote in Guaynabo or Mayagez, PR EQUAL OPPORTUNITY EMPLOYER (EEOC)