Customer Advocate, Remote

Customer Advocate - Full-Time (Remote) Disabled Veteran Solutions (DVS) A Career With Purpose - Not Just a Job Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow. The Role As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries. This is a fast-paced, structured environment requiring: Real-time navigation of multiple web-based platforms Accurate documentation across systems Confident use of Microsoft Word, Excel, Outlook, and Teams Strong written and verbal communication Consistent adherence to process and compliance standards Success in this role requires both compassion and technical precision. Technical & Computer Proficiency (Critical Requirement) This is not an entry-level computer role. Candidates must be comfortable: Navigating multiple browser windows simultaneously Switching between systems while actively speaking with members Documenting in real time without sacrificing call quality Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently Troubleshooting basic system or navigation issues independently Candidates will be evaluated for computer proficiency during the hiring process. Schedule & Training Full-Time | 100% Remote | Monday-Friday Shifts are 8 hours between 8:00 AM - 8:00 PM EST. Training Schedule: 8:00 AM - 4:30 PM EST 100% mandatory attendance for the full 8-week program. Permanent Schedule: Monday through Friday: 9:30 AM - 6:00 PM EST Start Date: May 11, 2026 This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment. Required Qualifications High School Diploma (Associate degree or higher preferred) Prior customer service experience handling complex or sensitive matters Strong proficiency in Microsoft Word, Excel, Outlook, and Teams Ability to navigate multiple web-based systems simultaneously Excellent attention to detail and organizational skills Clear, professional written and verbal communication Preferred Experience High-volume or call-driven service environments Healthcare, insurance, or medical terminology exposure Advocacy-based roles such as social work or behavioral health Customer-facing retail roles requiring problem resolution Compensation & Growth Competitive pay based on qualifications Bonus opportunities Comprehensive benefits package Clear advancement pathways for high performers Who Thrives Here Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization. If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply. Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment. #J-18808-Ljbffr