Customer Sales and Support Specialist

Customer Sales and Support Specialist

We are seeking a customer-focused and detail-oriented Customer Sales and Support Specialist to join our team in Brea, CA! This role is ideal for an experienced customer service or inside sales professional who enjoys helping customers, providing technical product support, and ensuring accurate and timely order processing.

The successful candidate will play a key role in maintaining customer satisfaction, building positive customer relationships, and supporting sales and customer service operations while following company procedures and applicable FDA and ISO regulations.

Key Responsibilities

• Provide customer support via phone and email, assisting with product-specific technical questions and website navigation.
• Enter, review, qualify, and release customer orders while ensuring accuracy and compliance with company policies.
• Identify duplicate customer profiles, promotional discrepancies, unusual orders, and other potential issues.
• Respond to incoming customer calls and manage requests efficiently.
• Process returns and Return Material Authorizations (RMAs), along with account updates and database maintenance.
• Escalate complex technical inquiries to the appropriate internal teams.
• Communicate new customer information and large orders to the appropriate sales representatives.
• Maintain current product knowledge through ongoing training on existing products, new product lines, and competitor offerings.
• Support the development and improvement of customer service procedures and processes.
• Assist with proofreading and user acceptance testing (UAT) for online ordering systems and other technology updates.
• Collaborate with Technical Services, Sales, IT, and other customer service functions as needed.
• Maintain a high standard of customer service while managing multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required; an associate degree is preferred.
• At least 5 years of customer service or inside sales experience in a corporate environment. Retail experience does not meet this requirement.
• Experience providing product-specific technical support to customers.
• Proficiency in SAP and Microsoft Office.
• Excellent verbal and written communication skills.
• Strong attention to detail, organization, and follow-up.
• Friendly, personable, and confident communication style.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Ability to understand and communicate complex technical information clearly.
• Adaptability and a sense of urgency in a changing, fast-paced environment.

If you have strong corporate customer service or inside sales experience, enjoy solving problems, and take pride in delivering excellent customer support, we encourage you to apply!

Apply today for the Customer Sales and Support Specialist position in Brea, CA.