Shift Manager

Job Title: Shift Manager The Shift Manager is a front-line leader responsible for ensuring our restaurant runs smoothly, our team is supported, and every Guest leaves having experienced genuine hospitality. This is a role for someone who is observant, proactive, and motivated to develop both themselves and the people around them. You will supervise daily operations across the Front Counter, Drive-Thru, and/or Kitchen — setting the tone for your team at every turn. Leading your team Shift Managers set the pace and culture for each shift. You will be expected to: Onboard Team Members at the start of each shift — assigning roles, communicating expectations, and sharing any shift-specific updates Praise Team Members publicly and coach them privately, consistently and with care Maintain awareness of the full shift — staff, equipment, stock, and Guest experience — at all times Lead handoffs between leadership by communicating all relevant details: positions assigned, breaks outstanding, equipment issues, and any special circumstances Model the standards you hold others to, including pace of work, attitude, and attention to Guests Managing Operations You will make real-time decisions that keep the restaurant running efficiently and positioned for what's next. STAFFING Assess staffing needs every 15 minutes — matching labor to business levels Fill positions strategically based on current demand and anticipated rushes Run breaks without sacrificing Guest experience, staggering as needed Communicate scheduling changes to the appropriate Director CHECKLISTS & TASKS Verify opening, closing, and cleaning checklists are completed — not just checked off Keep a running list of tasks to deploy during slow periods Position the restaurant for the next daypart — not just the current one Identify and report missing or outdated checklist items to a Director Delivering the Guest Experience Every interaction matters. Shift Managers protect and elevate the Guest experience throughout the shift. Exemplify the Core Four: eye contact, a genuine smile, a friendly tone, and "My pleasure" Address Guest concerns using the HEARD model — and follow up with the appropriate team member or Director when a process needs correction Ensure the dining room, front counter, and parking lot meet cleanliness standards at all times Handle catering inquiries accurately — obtaining all necessary information and communicating with kitchen leadership before committing to an order Answer phones professionally, take messages when needed, and elevate issues appropriately Communication & Reporting Clear, timely communication is one of the most valuable things a Shift Manager can do. You will be expected to: Report maintenance issues, low stock, and quality concerns to the appropriate Director — even if you believe it may have already been reported Use Connecteam for business-related communication, ensuring messages go to the right group or individual Communicate borrowing and loaning of product with other locations, following established protocols and documenting transfers Flag staffing pattern issues to the scheduler when they reflect a consistent need — not just a one-time situation WHAT WE'RE LOOKING FOR You don't need prior management experience — but you do need the right mindset. STRENGTHS Strong situational awareness — you notice what others miss Calm and decisive under pressure Genuine care for the people you work alongside Consistent follow-through on tasks and expectations APPROACH You lead by example, not just by instruction You communicate proactively — not reactively You think ahead to the next rush, not just the current moment You're always looking for ways to improve the team and the operation Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr