Help Desk Technician

Job Description

Job Description

Who we are

About The Black Tux 

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

In this role, you’d be joining the Information Technology team. The team’s mission is integral for End User, Enterprise and Warehouse Systems support, ensuring our staff have the best support, tools and access to perform their role seamlessly. 

What you’ll do

As our Helpdesk Technician supporting our AVP Warehouse, you'll be the go-to technical resource for our warehouse staff while also contributing to IT support across the broader organization. You'll troubleshoot and resolve issues ranging from hardware and software problems to account access and network connectivity—ensuring our teams have the tools they need to keep operations running smoothly. Beyond day-to-day support, you'll own the complete employee technology lifecycle, from configuring equipment and conducting onboarding sessions to managing offboarding and asset recovery. This role is ideal for someone who thrives on solving problems, enjoys working directly with people, and takes pride in delivering reliable, hands-on support in a fast-paced environment.

• Triage and tackle requests in our help desk queue for end user, enterprise and warehouse systems and hardware
• Provide a range of technical support across various operating systems as well as the related hardware (including portables, desktops, and peripherals)
• Provide general account support, service outage support and basic network support for the AVP Warehouse location and staff
• Oversee complete employee lifecycle (on/off-boarding) which includes conducting onboarding sessions, IT equipment configuration/reset, desk setup, and account handoff
• Act as a resource for best practices regarding hardware and application usage

• 1+ years of IT support or related enterprise help desk experience preferred
• Windows & macOS operating system and hardware administrative support experience preferred
• Skilled abilities within hardware support and configuration of iOS and Android Devices preferred
• General fluency with hardware configuration, troubleshooting, and support
• Proven self starter with an ability to work alone or in groups
• Amazing ability to communicate effectively as the helpdesk technical resource
• Has a people centric mindset; is a guru at all things problem solving and interpersonal relationships
• Day Shift role, 7am - 4pm EST
• Availability to shift schedule as business demands require
• Availability to be on-call on weekends and holidays
• Must be able to lift 30+ lbs

The base salary range for this position will be $30-35/hr. Compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

Diversity, Equity, Inclusion and Belonging 

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all. 

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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