Customer Service Assistant

NEMT Customer Service Center Assistant

Location: Bellevue, WA. This is an onsite only position.

Work schedule: Full time Mon Fri, 8:00am-5:00pm.

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual's unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to hopelink.org.

The Career Opportunity

The NEMT Customer Service Center Assistant works in a fast-paced, exciting, and rewarding environment, performing various jobs such as data entry, offline tasks, email responses, and tracking of contractual deadlines. The ideal NEMT Customer Service Center Assistant will have strong organizational and time management skills, and a proven ability to complete administrative work with a high degree of accuracy.

What qualities we are looking for: We'd love to hear from you. So, if you are interested in this position, but don't meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Excellent customer service, oral communication, and written communication skills.
• Proficient in Word and Excel. Ability to learn and use a variety of online and program-specific systems.
• Experience working in a social service or medical environment with low income, elderly, disabled, and people of diverse backgrounds preferred.
• This position is a Service Critical Employee with specific attendance requirements.
  • Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies.
  • Manage own transportation needs in adverse weather, including possible limitations to public transportation options.
  • Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

Examples of What You Will Be Doing

• Determines client eligibility for Medicaid-funded transportation services.
• Schedules transportation requests through email, fax, portal, and other non-phone methods.
• Prepares reports as needed using various tools including MS Windows, Excel, PowerBI and scheduling software.
• Completes data-entry tasks in Hopelink Scheduling software.
• Responsible for correctly processing transportation requests in a timely manner.

How You Will Be Compensated

Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $20.75/hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays.
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week.
• Medical, Dental, and Vision benefits after 1 month waiting period.
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage.
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes.
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching.
• Annual Performance Reviews with Merit Increase Opportunities.

Hopelink Values

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.