Host / Hostess

Job Description

Job Description

Department: Front of House 

Reports To: General Manager / Front of House Manager 

Employment Type: Full-Time or Part-Time 

Classification: Hourly, Non-Exempt

The Host/Hostess is often the first and last point of contact guests have with Baggerstown and plays an important role in creating a welcoming, organized, and energetic atmosphere.

Baggerstown is more than a restaurant. As a restaurant and entertainment venue, we strive to provide guests with great food, great service, and a fun experience from the moment they walk through the door. The Host/Hostess is responsible for greeting guests, managing seating and wait times, answering questions, assisting with reservations and events, and helping the Front of House team maintain a smooth flow of service.

The ideal candidate is friendly, professional, dependable, organized, and comfortable working in a busy restaurant and entertainment environment.

• Greet every guest promptly with a friendly and welcoming attitude.

• Create a positive first impression that reflects Baggerstown's standards for hospitality and customer service.

• Manage the host stand and maintain an accurate seating and wait list.

• Seat guests efficiently while maintaining appropriate server rotation and balancing sections.

• Provide accurate estimated wait times and communicate delays professionally.

• Answer incoming phone calls and provide guests with accurate information regarding hours, dining, entertainment, events, reservations, and other venue services.

• Assist with reservations, large parties, special events, and entertainment-related guest inquiries.

• Communicate regularly with servers, bartenders, kitchen staff, management, and other team members regarding seating, guest needs, and special circumstances.

• Become knowledgeable about Baggerstown's menu, entertainment offerings, events, promotions, and facility layout.

• Help guests navigate the venue and direct them to dining, entertainment, event, restroom, and other areas as needed.

• Monitor the dining and guest areas to identify available tables and help maintain efficient guest flow.

• Maintain a clean, organized, and professional host stand and entrance area.

• Assist with cleaning and resetting tables or other Front of House duties when needed.

• Recognize guest concerns and involve management when necessary to ensure issues are handled promptly and professionally.

• Assist with opening and closing responsibilities assigned to the host position.

• Follow all Baggerstown policies, procedures, safety requirements, and customer-service standards.

• Perform additional Front of House duties as assigned by management.

Every Baggerstown team member contributes to the guest experience. Hosts/Hostesses are expected to:

• Acknowledge guests quickly, even during busy periods.

• Maintain a friendly and professional attitude under pressure.

• Treat every guest and team member with respect.

• Communicate clearly and professionally.

• Take ownership of guest questions and concerns rather than simply passing them along.

• Help create the fun, welcoming atmosphere expected from the Baggerstown brand.

• Work as part of the overall team and assist outside normal duties when necessary.

• Previous restaurant, hospitality, entertainment, retail, or customer-service experience is preferred but not required.

• Strong interpersonal and communication skills.

• Friendly, outgoing, and professional demeanor.

• Ability to remain organized in a fast-paced environment.

• Ability to manage multiple guests, tables, and priorities simultaneously.

• Dependable and punctual with a strong work ethic.

• Ability to work effectively as part of a team.

• Basic computer/tablet skills and ability to learn Baggerstown's reservation or point-of-sale systems.

• Must meet all applicable age and employment requirements.

Because Baggerstown operates as both a restaurant and entertainment venue, employees must be able to work during periods of peak guest activity. Availability may include:

• Evenings

• Weekends

• Holidays

• Special events

• Tournaments

• Private parties and large-group events

Consistent and dependable attendance is an essential function of this position.

The Host/Hostess must be able to:

• Stand and walk for extended periods.

• Frequently move throughout the restaurant and entertainment areas.

• Bend, reach, and perform routine Front of House tasks.

• Occasionally lift or move items weighing up to approximately 25 pounds.

• Work in an environment that may include elevated noise levels, large crowds, music, sporting or entertainment activities, and periods of high guest volume.

Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable law.

At Baggerstown, we're looking for people who understand that hospitality is about more than completing a task. We want team members who enjoy working with people, take pride in providing excellent service, support their coworkers, and help create an environment guests want to come back to.

A great Baggerstown Host/Hostess is welcoming, energetic, dependable, organized, attentive, and team-oriented.

This job description is intended to describe the general nature and responsibilities of the position. It is not intended to be an exhaustive list of every duty, responsibility, or qualification required. Duties and responsibilities may be modified based on business needs.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.