GLOBAL OPS - Field Operations Specialist - Manhattan

Location: Manhattan (back up to Brooklyn)

Employment Type: Full-time - Salaried

Work Setting: Field-Based (Multi-Site)
Schedule: Tuesday to Saturday (50 hours workweek in the field; with flexible coverage requirements)
Compensation:

• Unarmed: $62,400 annually
• Armed: $76,700 annually (must possess valid NYS Armed Guard License and Unrestricted Carry Permit)

About the Role

The Field Operations Specialist (the "FOS") serves as a critical operational stabilizer within GLOBAL OPS' Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned regions.

This role is not a traditional supervisory position. Instead, it is focused on operational excellence, rapid response, site presence, and quality assurance across multiple locations.

The FOS plays a key role in supporting Managers of Field Operations and the Director of Security Operations by ensuring that field operations run smoothly, consistently, and professionally.

This role is structured as a developmental pathway into formal field management leadership.
Key Responsibilities
1. Regional Shift Coverage & Workforce Stabilization

• Provide on-site coverage in response to call-outs, absences, and urgent staffing needs
• Float between multiple client locations within assigned region
• Maintain operational continuity during scheduling gaps
• Support staffing stabilization efforts during peak operational periods

2. Site Familiarization & Operational Readiness

• Develop working knowledge of all assigned sites, including post orders and client expectations
• Conduct regular site visits and walkthroughs
• Perform perimeter checks and site checks
• Identify operational inconsistencies and escalate appropriately

3. Incident Response & Escalation Support

• Respond to urgent field incidents in coordination with Company Management
• Support proper incident documentation and reporting
• Maintain composure and professionalism during high-pressure situations
• Reinforce escalation protocols and operational standards

4. Quality Assurance & Standards Enforcement

• Reinforce company protocols and professional conduct standards
• Support onboarding shadowing for new agents
• Provide real-time feedback to Managers regarding operational trends
• Model accountability, punctuality, and field professionalism

Authority & Reporting Structure

• Reports directly to the Manager of Field Operations
• No direct reports
• No hiring, termination, or disciplinary authority
• No client contract ownership

This role supports field management.
Qualifications

• Minimum 5 years of private security or related operational experience
• Valid NYS Security Guard License (required)
• Valid NYS Armed Guard License (required for Armed role)
• Strong understanding of field security operations
• Ability to travel between multiple NYC locations
• Professional communication skills (verbal and written)
• Ability to remain calm under pressure
• Strong situational awareness and decision-making ability

Physical & Work Requirements

• Ability to stand and walk for extended periods
• Ability to travel between sites throughout NYC
• Flexibility for evenings, weekends, and emergency coverage
• Ability to respond to urgent operational needs

What Success Looks Like

• Reliable coverage stabilization
• Clear, professional incident escalation
• Strong site familiarity across region
• Reduced operational disruption
• Positive client and internal feedback
• Demonstrated readiness for advancement into Field Management

Career Path

Security Agent

Field Operations Specialist

Manager of Field Operations

Director of Security Operations

This role is designed as a developmental stepping stone for high-performing professionals seeking advancement into formal leadership roles.
Why Join GLOBAL OPS

• Work within a structured and disciplined field management model
• Competitive compensation aligned with responsibility
• Clear advancement pathway
• Exposure to diverse operational environments
• Opportunity to contribute meaningfully to field stabilization

Department Security Operations Locations Manhattan, Brooklyn