Server | Southern Tier - Cleveland, OH

Join our passionate community brought together by our love for great beer, cider, and the process that makes it all happen. Quality is our thing, and so is staying curious—always learning, tweaking, and pushing to get better at what we do. We’re fired up by the people who enjoy our pours and the teams that make it all possible. If you’re into collaboration, craft, and being part of a tight‑knit crew, we’d love to raise a glass with you. WHO WE ARE & WHAT WE OFFER Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long‑standing, successful craft brands (75+ combined years!), including Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing & Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, & our corporate headquarters. Competitive Compensation, Referral Program, Flexible Schedules & Ample Product Discounts, Opportunities for Growth across 5 successful brands. WHAT WE DO At Southern Tier, some of the best moments happen with a great beer in hand. That idea—and our commitment to brewing beers that live up to those moments—led us to team up with Artisanal Brewing Ventures back in 2014. Since then, our brewers have been able to focus on what they do best, while Southern Tier has reached more craft beer fans in new places. Beyond that, sharing resources like marketing, administration, and accounting has created valuable business efficiencies. Access to carefully selected ingredients and the collaborative opportunities that come with scaling have made the Southern Tier‑ABV partnership a true match made in craft beer heaven. SERVER (TABLESIDE BRAND AMBASSADOR) The Server provides table service to taproom guests by taking orders for food and beverages, delivering orders to the table, and ensuring that guests have a pleasant taproom experience. As a Tableside Brand Ambassador, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand. Reports to: General Manager or Front of House Manager on duty. WHAT YOU'LL DO Greet guests timely as they are seated at the table; ensure table is clean and that coasters, utensils, napkins, and other needs have been provided Be knowledgeable about and able to answer questions regarding all ABV beverages, menu offerings, brewing/cider making processes, etc. Communicate clearly and respectfully with guests, teammates, and management Take food and beverage orders and place orders accurately through the point‑of‑sale (POS) system Ensure that food is prepared correctly and to guests’ satisfaction; return incorrect or improperly cooked orders to kitchen Deliver food, beverages, condiments, and other requested items to guests Collect plates and clear the table as guests finish their meals Process guest payments by preparing checks and handling transactions through the POS system Assist with other side‑work duties such as cleaning the dining area, preparing silverware and refilling condiments Aid in overall cleanliness and maintenance of taproom Perform other related duties as assigned WHO WE'RE LOOKING FOR Must be at least 21 years of age Must have a passion for hospitality and craft beverage Previous experience as a server preferred Excellent interpersonal and customer service skills Well‑organized with ability to take and place food and beverage orders accurately Strong communication skills and ability to remain composed and respectful under pressure Ability to work collaboratively in a fast‑paced, team‑oriented environment Ability to operate the point‑of‑sale system Prolonged periods of standing and walking Must be able to lift, balance, and carry trays of food weighing up to 20 pounds Disclaimer: This Job Description is only a summary of the typical functions of the job, not an exhaustive list or comprehensive list of all job responsibilities, tasks, and duties. Artisanal Brewing Ventures is an Equal Opportunity Employer. #J-18808-Ljbffr Artisanal Brewing Ventures