Lead Restoration Technician

Job Description

Job Description

Senior Mitigation Technician – Servicing Livingston & Washtenaw Counties

About us:

All Dry is a premier, nation-wide water damage mitigation and mold remediation service provider. We pride ourselves on providing exceptional customer service with a focus on professionalism, communication, respect, urgency, and doing a job right the first time. Come join a growing, locally-owned, family business dedicated to providing the very best property remediation/cleanup services to the Brighton and Ann Arbor areas!

Why work for All Dry?

● Competitive pay as a W2 employee with bonus commissions

● Grow your career with unmatched opportunities to learn and expand your own skill set

● Our culture. We believe in:

○ Telling the truth, doing what we say, and doing what’s right

○ Working as a team and helping one another

○ Solving problems and learning each day

○ Kindness, respect, and compassion for ALL

The role:

We are looking for a team-player with a passion for helping people to join our Restoration team! This role is an hourly full-time position. You will provide jobsite leadership and exceptional customer service, reporting to the General Manager/Owner. Your focus will be working hands-on with the team to resolve our customer’s water and mold problems. The role will afford you opportunities for advancement as the company grows and according to your career aspirations and qualifications. Help us make “All Dry” a household name across Livingston and Washtenaw Counties. We want to be the #1 service people think to call when disaster strikes!

Basic Qualifications, Experience, Education:

● Required:

○ Excellent customer service attitude

○ Leadership & supervisor experience; you’re comfortable being the person in charge at a jobsite

○ High School diploma or equivalent

○ 5+ year prior professional work experience in a relevant area such as: Restoration/mitigation, maintenance, mechanical, carpentry, plumbing, construction, HVAC

○ Valid driver’s license

○ Satisfactory driving record and criminal background check

○ Experience with power tools or instrumentation and devices

○ Experience with technology such as iPads, smart phones, and using software systems for things like timecard and job notes

○ Clear written and spoken English communication skills

● Preferred:

○ CDL or experience driving company work vehicles

○ Excellent organizational skills, time-management, and interpersonal skills

● A plus:

○ Sales experience

○ Relevant certifications and/or licensing such as IICRC certifications, OSHA safety

Job Requirements:

● Able/willing to:

○ travel locally around Livingston & Washtenaw Counties

○ work in potentially challenging conditions/job sites

○ work flexible hours including an on call rotation

○ climb ladders, work at height and confined spaces

○ walk and stand for long periods of time including driving, sitting

○ routinely perform repetitive physical labor for sustained periods of time including pushing, pulling, lifting

○ lift up to 50 lbs

○ follow instructions/procedures and perform basic problem-solving

○ perform all aspects of remediation jobs according to training while providing excellent customer servie under limited supervision

○ must be available to work on weekends and after hours if needed (we’re a 24-hour service)

Above all, we are looking for positive attitudes, and motivated people who share our strong desire to help our community and one another. We will teach the rest!

Core Responsibilities:

● Maintain company vehicle and equipment in a clean, safe and ready state.

● Report into pre and post job briefings.

● Follow basic operating procedures and complete physical and electronic paperwork, forms, and checklists.

● Safely travel to job sites in company vehicle

● Interact with customers including explaining job scope with property owner while providing excellent service

● Perform basic calculations, write, monitor and complete jobs using software.

● Setup and breakdown job sites; plan out and clean up water and mold, applying remediation techniques, using tools and instruments

● Assist with planning, coordinating, training, job quoting as required by senior staff/management.

This list is intended to represent basic responsibilities, but you may be called upon for other tasks based on the needs of the business.

We are excited to meet you!

All Dry Services is here to help! Since 2014, the franchise has been serving customers with high quality water, mold restoration and cleanup services to ensure properties get back to their pre-loss condition. Locally, we are looking for a motivated Restoration Technician who enjoys helping customers through difficult and stressful events.

Company Description

All Dry Services is here to help! Since 2014, the franchise has been serving customers with high quality water, mold restoration and cleanup services to ensure properties get back to their pre-loss condition. Locally, we are looking for a motivated Restoration Technician who enjoys helping customers through difficult and stressful events.