Fraud Customer Experience Business Partner

Responsibilities Partner across the organization to improve customers’ experience in fraud prevention, detection, and resolution Build strong, trusted relationships across fraud, operations, product, technology, and customer-facing teams Act as a connector across teams to align priorities and drive shared outcomes Represent and advocate for the customer perspective in decision-making Maintain an ongoing discovery approach to identify friction points across the end-to-end fraud journey Translate insights into clear, actionable opportunities for improvement Partner with teams to turn identified opportunities into actionable plans and support execution Ensure improvements are adopted, sustained, and scaled where appropriate Align work across multiple teams to ensure efforts are coordinated and focused on the highest impact areas Requirements Bachelor’s degree Minimum of 4 years’ proven project management experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ project management experience Proficiency with personal computers as well as pertinent software packages Strong ability to influence without authority and work effectively across teams Experience coordinating complex work across multiple stakeholders Strong problem-solving skills with a focus on practical, actionable solutions and persistence through obstacles Ability to balance strategic thinking with hands-on execution Strong communication skills with the ability to tailor messages to different audiences #J-18808-Ljbffr Jobtailor