Collections and Accounts Receivable Specialist

LHH is partnering with our long-time Louisville supply chain client in their search for a Collections and Accounts Receivable Specialist to add to their growing team. The Collections and Accounts Receivable Specialist is responsible for managing customer collections activities, supporting customer billing and account maintenance processes, coordinating dispute resolution, and assisting with the effective management of accounts receivable balances. This role serves as a primary customer contact regarding outstanding invoices, payment inquiries, account updates, and billing-related questions. Our client offers tremendous growth opportunity along with competitive compensation/benefits, hybrid schedule and great family culture!

Job Description

• Contact customers regarding past due balances through phone calls, email communications, and account reviews.
• Monitor aging reports and follow up on delinquent accounts.
• Escalate accounts presenting elevated collection risk or unresolved payment issues to leaders.
• Support monthly accounts receivable review meetings by providing account status information.
• Support resolution of customer disputes by coordinating with teams across the organization.
• Review accounts receivable payment applications and identify discrepancies.
• Process customer refunds for deposits and overpayments.
• Assist with customer credit application requests and maintain customer files.
• Monitor automated customer maintenance reports and coordinate necessary updates.
• Monitor returned ACH payment notifications and coordinate follow-up actions.
• Participate in team meetings, training sessions, and one-on-one development discussions.
• Provide backup support for accounts receivable activities, including customer payment inquiries, invoice research, account reconciliation items, cash application, and billing-related follow-up

Requirements

• Associate’s degree required in Accounting, Finance, Business Administration, or related field preferred.
• Minimum of 2 years of collections, accounts receivable, accounting, or customer service experience preferred.
• Experience in collections software such as Paystand and Netsuite preferred.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and investigative abilities.
• Ability to meet deadlines for multiple priorities in a fast-paced environment.
• Ability to handle difficult collection conversations professionally.

Benefits:

• Medical, dental, and vision insurance
• Annual bonus
• 401(k) with company match
• 3 weeks PTO and paid holidays

If you are interested in this job or other Accounting and Finance career opportunities from LHH Recruitment Solutions (pka Parker + Lynch), please email Angie Moller at View email address on click.appcast.io, or visit our website at

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance