Rooms Inspector

JOB OVERVIEW

The Room Inspector is responsible for ensuring guest rooms and public areas meet brand standards, cleanliness expectations, and operational efficiency in a limited-service, high-volume hotel environment. This role requires strong attention to detail, speed, and flexibility. Such a role requires active participation in cleaning rooms, supporting laundry operations, assisting with inventory control, and contributing to overall hotel operations.

WHAT WE OFFER

• Pay rate: $19.50
• Medical, dental, vision insurance
• 401(k) with company matching
• Exclusive worldwide Marriott employee travel discount program
• ... and more

DUTIES AND RESPONSIBILITIES

• Inspect all cleaned guest rooms to ensure compliance with brand standards and cleanliness expectations
• Verify room readiness prior to releasing in the PMS system
• Ensure proper placement of amenities, linens, and supplies
• Identify maintenance issues and report them promptly
• Ensure safety, sanitation, and security standards are consistently met
• Conduct random re-inspections to maintain accountability
• Perform full Room Attendant duties when staffing levels require, including guest rooms and bathrooms thoroughly and efficiently; changing linens and making beds to brand standards; replenishing guest amenities and supplies; vacuuming, dusting, sanitizing surfaces, etc.
• Assist with laundry operations when needed
• Support public area cleaning during peak times
• Help prioritize room assignments based on occupancy and check-in needs
• Collaborate closely with Front Desk to prioritize early arrivals and VIP rooms
• Communicate room status updates in real time
• Assist with inventory control of housekeeping supplies
• Monitor linen levels and par stocks
• Support cost control initiatives by minimizing waste and product misuse
• Step into other operational areas as needed (light maintenance follow-up, guest requests, etc.)
• Provide guidance and coaching to Room Attendants, recommend corrective or disciplinary action when appropriate
• Train new team members on cleaning standards and productivity expectations
• Review daily assignments and adjust scheduling for accuracy and efficiency, ensure productivity targets are met
• Promote a culture of urgency, teamwork, and accountability
• Perform other duties as assigned by Management

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• High school diploma or equivalent required
• 1-3 years of housekeeping experience in a hotel environment preferred
• Previous Room Inspector or supervisory experience preferred

Required Skills/Abilities

• Strong attention to detail and quality control mindset
• Ability to inspect and clean rooms to brand standards efficiently
• Strong organizational and time-management skills
• Leadership ability with a hands-on, lead-by-example approach
• Exceptional verbal communication skills
• Ability to document and complete reports accurately
• Advanced Problem-solving and decision-making skills
• Basic computer proficiency (PMS systems, email, reporting tools)

Schedule

The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.

Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.


STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.