Human Resources Manager

An Official website of the Commonwealth of Massachusetts Job Description Human Resources Manager (2600020Q) Agency Overview The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent. Division Overview The mission of the Human Resources Bureau (HRB) is to attract, engage, develop and retain a high performing workforce. We partner with the Department of Revenue (DOR) and Administration & Finance IT (A&F IT) management teams to develop strategies in workforce planning, recruitment, training and performance management (EPRS & MassPerform). HRB is responsible for maintaining employee records, reviewing and monitoring transactions related to the payroll systems (HR/CMS), and overseeing all DOR (MassCareers) recruitment initiatives. Summary The DOR Human Resources Bureau is looking for a dynamic individual with excellent communication and organizational skills who will be a key player in our fast-paced environment. This is a great opportunity for someone with human resources experience, capable of managing competing priorities and enjoys process improvement. The Human Resources Manager will serve as a business partner for the Department of Revenue (DOR) agency and Administration & Finance Information Technology (A&F IT) group by advising and implementing HR services and process improvement strategies to advance business goals and objectives. Reporting to the DOR Human Resources Director, the position is responsible for actively promoting the professional and career development of employees, including active recruitment, retention and engagement activities. In addition, the manager will oversee the HR function to monitor, recommend and implement changes and updates to HR policies, systems and processes. The manager will be expected to contribute in the following ways: Responsibilities Partner with stakeholders to develop and implement HR related policies and procedures to support agency objectives; create best practices for consistency and efficiency. Manage the Processing Unit that is responsible for all personnel administration activities in HRCMS, the Commonwealth’s HR and payroll system, to ensure accuracy and data integrity. Oversee the appointment process for DOR and A&F IT by managing a team of HR Analysts responsible for posting job openings, candidate management, background checks and making quality appointments in compliance with state/federal employment laws and collective bargaining unit contracts. Work with hiring managers and the Office of Diversity and Equal Opportunity (ODEO) to develop recruitment and talent management strategies. Manage the MassPerform and EPRS performance review programs for DOR and A&F IT. Serve as project lead on special projects that enhance and support talent acquisition/retention as well as compliance. Partner with Labor Relations to support as needed on all matters as it pertains to collective bargaining unit provisions; participate in labor/management meetings. Other duties as assigned. Preferred Qualifications Capacity to take initiative and lead people and/or projects. Ability to work in a fast-paced, deadline driven environment. Professional and resourceful style with the ability to work independently and as part of a team. Strong critical thinking, problem-solving, and communication skills; adept at managing relationships with our stakeholders. Knowledge of the principles, practices, and techniques of Human Resources and compensation structures including market salary, pay surveys, job analysis, and relevant classification and compensation topics. Working knowledge of labor and employment laws, regulations and HR best practices. Demonstrated ability to drive multiple projects to successful completion. Willingness to serve as hands‑on manager taking personal ownership of some projects while directing staff on others. Ability to collect, analyze statistical data, and generate reports along with experience effectively and persuasively presenting data and explaining technical issues to various staff. Proficient with Microsoft Office applications including Excel, Word, Outlook, Visio, and PowerPoint; experience with HRCMS, (or relevant HRIS/Oracle product) and Applicant Tracking System such as Taleo. Minimum Entrance Requirements Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Equal Opportunity / Affinity Statement An Equal Opportunity / Affi­positive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is anEqual Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Primary Location United States-Massachusetts-Chelsea-200 Arlington Street Job Human Resources Agency Department of Revenue Schedule Full-time Shift Day Job Posting Mar 17, 2026, 5:33:06 PM Number of Openings 1 Salary 92,644.84 - 142,610.92 Yearly Contact If you have Diversity, Affinity, or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Gabriella Knight - View phone number on click.appcast.io Bargaining Unit M99-Managers (EXE) Confidential No Hybrid Work Schedule Yes #J-18808-Ljbffr