IT - Service Delivery Manager
$95k - $115kaxosbank.com
Axos Bank – IT Service Delivery Manager Target Salary Range: $95,000.00 /Yr. – $115,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10%. Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%. These discretionary target bonuses may be awarded semi‑annually based upon your achievement of performance goals and targets. This role will be onsite and available at any of the posted locations to include: San Diego, CA; Centennial, CO; Edison, NJ; Omaha, NE. Remote or Hybrid is not available. Responsibilities Manage and optimize the delivery of IT services to meet agreed‑upon SLAs and KPIs. Monitor the performance of IT services, identify areas for improvement, and implement necessary changes. Develop, negotiate, and maintain service‑level agreements (SLAs) with internal and external stakeholders. Ensure compliance with SLAs and take corrective actions as needed. Lead and mentor a team of IT professionals, including service desk staff and technical support teams. Foster a collaborative and high‑performance work environment. Build and maintain strong relationships with internal business units and external vendors. Gather feedback from stakeholders to continually enhance service quality. Identify areas for service improvement and work with teams to implement process enhancements and automation. Proactively address potential issues to minimize service disruptions. Develop and manage the IT service delivery budget, ensuring cost‑effectiveness and resource optimization. Oversee the incident and problem management process to ensure timely resolution and root cause analysis. Define, track, and report on key performance indicators (KPIs) related to IT service delivery. Generate regular reports for management and stakeholders. Collaborate with third‑party vendors and suppliers to ensure the delivery of contracted services. Evaluate vendor performance and negotiate contracts as needed. Requirements Bachelor’s degree in Information Technology, Computer Science, or related field. 7+ years of proven experience in an IT service delivery management or a similar role. Strong understanding of ITIL or other IT service management frameworks. Excellent leadership and team management skills. Exceptional communication and interpersonal skills. Strong problem‑solving and decision‑making abilities. Project management skills and experience. Knowledge of emerging IT technologies and trends. Preferred: Master’s degree. Preferred: PMP certification. Employee Benefits Medical, Dental, Vision, and Life Insurance. Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year). HSA or FSA account and other voluntary benefits. 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan. Employee Mortgage Loan Program and free access to an Axos Bank Account with Self‑Directed Trading. Equal Employment Opportunity Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. #J-18808-Ljbffr
$95k - $115k
...Axos Bank is looking for an IT Service Delivery Manager in San Diego, CA. This role offers a target salary range of $95,000 to $115,000 per year and involves managing IT service delivery while leading a team, ensuring service level agreements are met, and driving improvements...Suggested$158.1k - $216k
...the strategy, governance, and continuous transformation of IT Service Management (ITSM) and Automation across Neurocrine. The position defines... ...‑wide standards, frameworks, and roadmaps for IT service delivery, automation, and technology portfolio optimization. It acts...SuggestedContract work$145k - $200k
...multiple Information Technology Manager in Tidewater, VA and San Diego... ...and Information Technology Services company with a focus on Test Range... ...Navy by leading enterprise IT operations, engineering, and... ...for strategic planning, service delivery, system reliability, and...SuggestedContract workTemporary workLocal areaFlexible hours$150k - $180k
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$124k - $186k
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...Software Engineering Manager GROW WITH US AND STAY EXTRAORDINARY: Launch your career to new heights with Innoflight—one of San Diego... ...development processes, mentors technical staff, and ensures delivery of high-quality software solutions that meet mission-critical customer...Work visaFlexible hours$200k - $250k
...Software Engineering Manager, Mobile Sunnyvale, CA or San Diego, CA or Seattle, WA or New York, NY About Us E-commerce got real... ...for Mobile, you will own the strategy, architecture, and delivery of the apps that put real-time inventory intelligence in the hands...Flexible hours- ...websites use the latest technologies , such as XHTML and CSS, for faster loading times. Our powerful yet easy to use NetAce Pro Website Manager allows you to control your website 24/7 from anywhere. Our powerful yet easy-to-use NetAce Pro Website Manager allows you to...
- ...Abbott Laboratories is looking for a Senior Manager, Sustaining Software in San Diego, California. This role involves managing a team responsible for the software of on-market diagnostic instruments like ID NOW and DIGIVAL, ensuring business continuity while addressing...
$155k - $225k
...Senior Manager of Digital Experience - Email Cooley is seeking a Senior Manager of Digital Experience - Email to join the Marketing and Business Development team. Position summary: Under the supervision of the Associate Director of Digital Experience, the Senior...Full timeTemporary workWork at officeImmediate startFlexible hoursWeekend work$155k - $225k
...Senior Manager of Digital Experience - Web Cooley is seeking a Senior Manager of Digital Web Experience - Web to join the Marketing... ...sales process. Transformation Roadmap: Collaborate with Tech, IT, and external agencies on the long-term digital roadmap, prioritizing...Full timeTemporary workWork at officeImmediate startFlexible hoursWeekend work- ...and research laboratories. We believe robotics empowers lab staff. It never replaces them. Our tagline: The Intelligent Touch. About... ...a lab director would stake their reputation on them. Onboard and manage lab instrumentation. Source instruments directly or coordinate loaners...
$100.1k - $166.1k
...Petco Animal Supplies, Inc. is looking for a skilled Product Manager based in San Diego, California. This role involves defining product features, coordinating across teams, and developing long-term product roadmaps to meet business objectives. The ideal candidate will...- ...Overview The Associate Director of IT is responsible for building, scaling, and securing the company's enterprise IT and infrastructure... ...systems architecture, cloud platforms, identity & access management, endpoint lifecycle management, SaaS governance, and security/compliance...Casual workSummer holidayLocal areaFlexible hours
$220k - $275k
...matching, and other benefits Role Overview: Seasats is growing rapidly and is searching for a Head of Software to lead and manage the software engineering efforts across the organization. This position will work alongside our Principal Software Architect who has...Work at officeLocal areaVisa sponsorshipWork visaFlexible hours$100.1k - $166.1k
...information technology, computer science, marketing, business administration or related field, 4+ years of experience as a Product Manager or a similar role in an Agile, Scrum, Kanban or similar software application development and/or project management team environment...Hourly pay$175k - $235k
...for the Perception pipelines as well as a Perception Autonomy service, which is responsible for a number of perception-related behaviors... ...pre-trained models into these pipelines. At Applied, you will: Manage a team of talented software engineers working together on...Full time- ...Wonderist Agency is a full-service marketing agency that supports almost 1000 dentists around the country. We pride ourselves on ditching... ...their business goals is at the heart of the Client Success Manager role. We do this by understanding and facilitating a client’s needs...Work at officeLocal areaWork from home2 days per week
$110k - $140k
...! As our Software Development Manager, you will be responsible for designing... ...with our product roadmap and delivery schedule. This is a hands‑on... .... Responsibilities Work with IT leadership to define and... ...applications, developing web services (REST/SOAP), and integrating with...Local area- ...A global consulting firm is seeking an Adobe AEM Architect - Manager to lead the design and implementation of Adobe Experience Manager solutions. The ideal candidate will possess over 7 years of experience in AEM architecture, demonstrating strong leadership and problem...Remote work
$192.6k - $289k
Qualcomm seeks a Principal/Director-level Project Engineer for its Automotive Software Platform team in San Diego. This role oversees the entire lifecycle of automotive software projects, ensuring quality and timely completion. The ideal candidate has a strong background...$150k - $175k
..., data-driven approach. This role would manage a team of 4 direct reports and growing.... ...We're seeking a Senior Director, Account Services - Digital Growth to lead and drive day to... ...Oversee account health, resourcing and delivery, proactively mitigating risks and stepping...Work at officeRemote work$97k - $143k
...Corporation is seeking a Lead Infrastructure Specialist to provide site support in Nacogdoches, TX. This role involves managing IT service delivery, supporting device lifecycle management, and leading global improvement initiatives. The expected salary ranges from $97...- ...A leading infrastructure firm is seeking an Area Waterfront Infrastructure Leader in San Diego. You will manage and direct projects related to heavy industrial waterfront infrastructure. The ideal candidate has a background in engineering, extensive design experience,...Full time
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