Process Trainer

Summary Airshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture. The Operations Trainer is responsible for training both new hires and current employees within the Owner Services and Flight Control teams. This role involves implementing a structured training program, coordinating, and leading initial and periodic recurrent training sessions, and maintaining detailed documentation of all training activities. In addition, the Training Manager will provide training on Airshare products and programs to ensure comprehensive knowledge across the team. As a subject matter expert in operations, the Flight Management System, and Airshare product and service offerings, the Trainer will leverage their expertise to motivate and engage employees. A critical aspect of the role is to assess and address diverse training needs, adapting to various adult learning styles within the same cohort. Essential Duties Serve as the subject matter expert and primary trainer for all Flight Management System (FMS) training Conduct training sessions for new hires and existing employees, on the Flight Management System and SOPs Provide support and mentorship to new hires to ensure a smooth onboarding experience Assist the OCC Training Manager in implementing structured, modular training programs Support quality assurance efforts by identifying knowledge gaps and training needs Assist in analyzing performance data to recommend training enhancements Maintain records of initial and recurrent training for Owner Services and Flight Control team members Support development of LMS paths, presentations, and quick reference tools Ensure all training documentation is accurate, current, and aligned with SOPs Identify and implement opportunities to improve system efficiencies Contribute to the development of CRM and flight scheduling software Monitor employee performance and response to training requirements and skills Stay current with new corporate teaching techniques and methodologies Provide operational support as needed Qualifications Qualified candidates must be proficient in effective teaching methodologies and instructional tools. Exceptional communication, presentation, and public speaking skills Deep understanding of diverse learning styles and how to tailor training approaches Strong organizational and time management abilities to handle multiple priorities Advanced critical thinking and decision-making skills for problem-solving Expertise in designing and implementing training programs and materials Ability to analyze performance data and adjust training strategies accordingly Experience with training in complex systems, preferably flight scheduling software Familiarity with quality assurance processes and gap analysis techniques Commitment to continuous learning and staying updated with industry best practices Ability to travel periodically to other offices to train personnel Benefits And Perks Medical, dental, and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hire Airshare offers a no-cost medical and dental option at the employee level Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet) Paid Parental Leave Company-paid term life insurance equal to 1.5 times your annual salary Two 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employment PTO is accrued based on the length of employment 11 holidays per year Access to relocation flights FREE Full Size on-site Gym with locker rooms and Sauna Group Fitness Classes and various activities (pickleball, running club, ping pong, etc.) FREE Access to Bicycle sharing Indoor and Outdoor Common areas with WIFI On-site café and Food Truck on Wednesdays Amazon Delivery lockers Covered Parking Airshare is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation #J-18808-Ljbffr