Specialty Services Technician

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As a Specialty Services Technician (SST), you will act as Trusted Advisor to STERIS Customers in the service of cleaning and conditioning large hospital sterilizer equipment, as part of a high performing national team focused on delivering Specialty Services to STERIS and competitor equipment. You'll provide on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units within hospitals and surgery centers.

In this role, you will pro-actively interact and communicate concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and the contract administration team.

This is a safety sensitive position.

What You Will Do as a Specialty Service Technician

• Communicate with Customers on preventative cleaning needs, schedule and equipment details (arrival, service status, completion, next steps). Promote Sterilizer services.
• Perform sterilizer cleaning functions, including changing chemical ingredients, making adjustments to necessary chemicals, maintaining appropriate pressures, handle/ transport/dispose of chemicals used in sterilizer cleaning, according to safety protocols.
• Work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards.
• Responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation.

Travel within this role

This is a field service role with very frequent travel, most of which is in a company van that you'll keep at home. The territory covered is generally within a few hours' drive, but occasional travel to other territories, sometimes by plane, will also be required. The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. A high degree of flexibility is required to accommodate our Customer needs.

The Experience, Skills, and Abilities Needed

• High School Diploma or GED
• 3 years of work experience, at least 1 year of which must be technical or service-related work (mechanical, electrical, plumbing, HVAC, construction, automotive etc.)
• In lieu of High School Diploma or GED, must have an Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.
• Customer service experience
• Valid driver's license
• Ability to work flexible hours (mostly outside "normal business hours," including overtime and weekends), with up to 75% travel overnight.
• Field Service experience strongly preferred

• #LI-DC

What STERIS offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:
• Competitive Salary + OT + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Hands-on Training Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

Pay range for this opportunity is $46,962.50 - $60,775.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.