Sales Coordinator

Job Title: Hotel Sales Coordinator

Job Summary

The Hotel Sales Coordinator supports the sales team by handling administrative tasks, coordinating client communications, and assisting with group, corporate, and event bookings. This role ensures smooth sales operations, accurate documentation, and excellent customer service to help maximize hotel revenue.

Key Responsibilities

• Provide administrative support to the hotel sales team

• Prepare and distribute sales contracts, proposals, and confirmations

• Respond to client inquiries via phone and email in a timely, professional manner

• Coordinate group room blocks, meeting space, and event details with internal departments

• Maintain and update client information in the CRM system

• Assist with site inspections and client visits

• Track sales leads, bookings, and follow-ups

• Prepare sales reports, forecasts, and presentations as needed

• Ensure accurate billing, deposits, and contract compliance

• Support marketing and promotional initiatives as required

Qualifications & Skills

• High school diploma or equivalent; hospitality or business degree preferred

• Previous experience in hotel sales, hospitality, or customer service preferred

• Strong organizational and multitasking skills

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office and hotel sales/CRM systems

• Strong attention to detail and accuracy

• Ability to work independently and as part of a team

• Professional appearance and customer-focused attitude

Working Conditions

• Office-based with occasional interaction in guest areas

• May require evenings, weekends, or holidays depending on business needs

Performance Metrics

• Accuracy and timeliness of sales documentation

• Client satisfaction and responsiveness

• Support of sales team goals and revenue targets