Switchboard Operator

Job Description

Job Description

We are a busy Gastroenterology office with 33 Providers. We are looking for a team-oriented individual to provide great customer service to our patients! This individual should show great attention to detail and a passion for healthcare.

We are currently expanding our Practice by adding additional providers and several more procedure rooms! We are looking to bring on additional team members to help accommodate for the increased number of patients we will be seeing!

JOB TITLE: Switchboard Operator

GENERAL SUMMARY OF DUTIES: Responsible for directing incoming calls to the specified department or person. Acts as the telephone liaison between the public, clinic staff and physicians.

ESSENTIAL JOB FUNCTIONS:

1. Screens and directs calls for physicians, nursing personnel, and other departments.
2. Takes messages as requested and processes them appropriately.
3. Pages staff and makes announcements as requested.
4. Enters demographic information into patient accounts.
5. Opens and closes switchboard according to established procedure.
6. Maintains knowledge of and adheres to established organizational and departmental policies and procedures.
7. Participates in personal and professional growth by attending in- services/educational workshops and scheduled departmental meetings.
8. Maintains patient confidentiality.
9. Organizes and prioritizes work to complete responsibilities according to plan within established time frames.
10. Keeps regular and punctual attendance.
11. Performs other tasks and special assignments as directed by supervisor.

EDUCATION: High school graduation or GED.

EXPERIENCE:

1. Previous experience in a medical setting preferred.
2. Previous experience with a multi-line phone system preferred.
3. One year of word processing and computer experience required.

HOURS: Monday - Friday from 8:00am - 4:30pm. This position would have rotating Friday afternoons off!

BENEFITS:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee Assistance Program
• Flexible spending account
• Free lunches every Monday and Wednesday
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Parental Leave
• Referral program
• Vision insurance

MEDICAL SPECIALTY: Gastroenterology

PHYSICAL SETTING:

• Outpatient
• Clinic
• Private practice