IT Technician

Job Description

Job Description

Overview:

Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.

Position Summary:

The IT Technician  is responsible for overseeing all technological operations within the resort, ensuring the stability, security, and efficiency of IT systems that support daily operations. This role manages both the strategic direction and hands-on technical support for all IT infrastructure, including Point of Sale (POS) systems, property management systems, telecommunications, networking, servers, and software applications. The IT Manager ensures the continuous availability of services, implements upgrades and improvements, and coordinates IT solutions that meet the evolving needs of the resort.

Duties & Responsibilities: 

• Oversee and maintain systems including (but not limited to): Silverware POS, Maestro PMS, Retail Sales systems, Asterisk VOIP, the Proxmox Backup Server, and Proxmox PBX,  management, , Windows Server (2003–2012) Administration, Backup Assist Administration, SonicWall firewall and network management, ESET NOD32 Antivirus remote administration, Optimum Control, Windows Group Policy, Active Directory, Domain and DNS management.
• Network Infrastructure & Management: Experience managing and administering an Omada Network Controller environment, including a TP-Link-managed network infrastructure with VLAN configuration, segmentation, monitoring, and troubleshooting. Knowledge