Bilingual Customer Success (Mandarin/English) - Inbound Retention Specialist - Remote

Bilingual Mandarin Speaking Customer Success Representative

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Bilingual Mandarin speaking Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.

What You'll Do:

• You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support
• You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
• You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• You will remain organized and efficient in a fast-paced environment
• You will consistently achieve/exceed monthly goals
• You will work with both English and Mandarin speaking customers

What It Takes To Succeed:

• You have a Bachelor's Degree or 3+ years of relevant client facing experience
• You possess written and verbal fluency in communicating with Mandarin and English speaking customers
• You have experience in account management, sales, advertising, or small business (preferred)
• You are technically proficient with computers and information systems
• You have strong communication (verbal and written)
• You excel with problem solving and troubleshooting
• You have a love for local businesses and understand their importance in local economies
• You have excellent time management and organizational skills with the ability to track and complete numerous details
• You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• You have the ability to strike a balance between consulting and supporting as needed
• You are willing to receive and implement feedback
• You have the ability to embrace a fast paced and always-changing environment

What You'll Get:

• Effective your first day: Medical, vision, and dental
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement
• Target base salary is $55,000 + performance based incentives
• For more information about US benefits at Yelp, please check out this link

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io or View phone number on click.appcast.io.