Maintenance Tech

Maintenance Technician Job Summary: Responsible for the preventive maintenance of hotel guest rooms, public spaces, and all related equipment, following company and brand standards, to ensure high standards of maintenance and guest satisfaction. Position is full-time, year-round. Shift hours would be 3pm-11pm. Benefits for the Hilton Garden Inn Outer Banks Employees: (dependent upon hours/tenure/performance)

• Compensation: $17.00+ per hour (commensurate with experience)
• Paid Vacation
• Paid Birthday
• Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
• Medical, Dental, and Vision plans
• 401K Plan - Company matches up to 3%
• Team Member Travel Program - highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Monthly Incentives
• Seasonal Bonuses
• Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
• Employee Recognition and Appreciation Program
• Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts

ESSENTIAL FUNCTIONS

• Maintain work order system, as well as completing work orders on a timely basis.
• Work with Chief Engineer and Management team to identify and accomplish all technical and skilled related projects.
• Guest room repair issues (caulking, tile repair, painting, appliances, etc)
• Assist in the monitoring of Hotel key control system.
• Carpet repair; floor tile repair.
• Basic plumbing repairs.
• Basic electrical repairs.
• Painting, minor roof repairs, and other exterior projects.
• Pool and exercise room / equipment repairs.
• Complete guest room checklist as scheduled.
• Report completed guest room care maintenance to Chief Engineer.
• Maintain a current inventory of parts and materials.
• Answer Radio and HelloShift when summoned. Check HelloShift consistently, mark complete when job is finished. If unable to complete/finish; leave reason in comment box.
• Check exterior grounds, fences, lighting for upkeep requirements as needed.
• AM shift: dump exterior trash starting with courtyard. PM shift: dump exterior trash in the evening prior to end of shift.
• Knows all safety procedures, remaining calm and alert during emergency situations and during heavy hotel activity. Required to follow all security and privacy procedures to protect guest information.
• Straighten out courtyard, pool deck, and upper deck furniture.
• Preventive maintenance of HVAC equipment, clean coils and filters as needed.
• Responsible for pool maintenance procedures; read and supply chemicals to system.
• Assist Chief Engineer in identifying persistent, consistent, or major maintenance problems.
• Communicate to the requesting party the completion of maintenance requests.
• Carry our any reasonable request courteously and politely.
• When required, report to Hotel in bad weather conditions for maintenance of Hotel's exterior (snow shoveling, ice melting, etc.)
• Responsible for checking in with Front Desk on shift arrival and also before shift departure to ensure there are no outstanding maintenance requests.

TECHNICAL SKILLS

• Able to work independently with minimum supervision.
• Able to communicate effectively both written and verbal.
• Able to communicate effectively with other associates, as well as guests.
• Able and willing to respond to emergency situations on short notice.
• Individuals must be service and detail oriented.
• Must comply with all department, hotel, and corporate standard operating procedures.
• Responsible for knowing Hotel emergency procedures.
• Be readily available/ approachable for all guests.
• Answer guest questions regarding Hotel and local area facilities and services.
• Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
• Extend professionalism and courtesy to guests at all times.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Answer guest questions regarding Hotel and local area facilities and services.
• Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of how to read, write, and speak English fluently.

OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.