In Center Customer Service Representative

Ditch the Weekend Shift! Join an Award-Winning Team in Cleveland.

Tired of unpredictable schedules and working Sundays? Step up to a professional environment where your weekends are always yours. We are looking for motivated Customer Experience Specialists to join our award-winning Cleveland, TN contact center.

This isn't just a job; it’s a chance to represent a household name like Whirlpool in a high-energy, top-ranked workplace.

The "Lifestyle" Perks:

• True Work-Life Balance: Monday – Friday only. No weekends. Period.

• Holiday Bliss: 6 paid observed holidays off.

• Award-Winning Culture: Join a team with some of the highest engagement scores in the industry—work where people actually want to be!

• Career Launchpad: This is a temp-to-hire path designed for people who want to grow into long-term careers.

What You’ll Do:

• Be the "voice of the brand" for Whirlpool consumers and trade partners.

• Solve puzzles! Use phone, chat, and email to troubleshoot issues and schedule expert service.

• Provide a "wow" experience that keeps our customers coming back.

The Details:

• Pay: $16.50/hr (Consistent, reliable income).

• Location: Beautiful onsite center in Cleveland, TN.

• Shift: 8:00 AM – 5:00 PM (Standard business hours).

salary: $16.49 - $16.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Answer inbound calls from Whirlpool customers who want to make sure they’re covered for the long haul or are looking to resolve an appliance-related issue
• Offer troubleshooting assistance to customers experiencing appliance difficulties
• Build relationships with customers and ensure they understand the value of the extra protection while explaining the value of the service plans and answering any questions customers may have

Minimum Requirements: 

• Must be available to work a 40-hour schedule
• High School Diploma/GED
• Intermediate computer skills
• At least 1 year of customer service experience
• Functioning smartphone for multi-factor authentication

Thanks for taking the first step in starting your career with Whirlpool, we look forward to reviewing your application. We have multiple steps in our process. If you are selected to move forward, you will be contacted via email.

Skills

• Active Listening
• Telephone Etiquette
• Call Center Support
• Interpersonal Sensitivity
• Customer support
• Empathy
• Customer Service
• Customer Relations
• Basic Computer Skills
• Basic Software Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.