Implementation Delivery Lead - CP Managed Services

Want to be a bswifter?


At bswift we've been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We're looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!


The Implementation Delivery Lead (IDL) will help support the system development and testing for Channel Partner implementation clients. The IDL is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.
Responsibilities for an Implementation Delivery Lead may change based on client and project needs. The IDL's roles may include, but are not limited to, the below.

Implementation Project Support
1. Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions and status meetings with clients
2. Manage timelines through managing client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
3. Perform analysis and configure system as needed and lead the team with other bswift resources (product management, EDI) to meet client deliverables.
4. Work with the Implementation Lead to analyze Benefits Class Matrix, Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, Export of vendor files, and other items as needed.
5. Configure system as needed based on clients requirements, testing new and existing system functionality to ensure accuracy of client system configuration
6. Work with Implementation Lead to train clients on new site and processes for implementation live date
7. Continuously refine and improve efficiency of the implementation process and proactively identify and mitigate project risks

8. Work with offshore team on Implementation projects.

Client Team Support
1. Act as a coach and mentor for others on Channel Partner team
2. Research and resolve client inquiries regarding system and process issues, and test system enhancements based upon client needs
3. Help triage client issues and proactively consult clients on best practices and necessary system and process changes to achieve client goals
• 4-year degree in related field, or equivalent experience
• 3+ years' experience in account management
• Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Ability to operate and make timely decisions in an ambiguous, fast-paced work environment.
• Must be able to quickly sort through complex subject material
• Strong analytical skill-set and ability to effectively use data for strategy
• Proficiency in Excel, VLOOKUPS, Pivot Tables is required
• Experience in benefits administration system technology, payroll, HRIS or related software

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member's unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact : At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.


In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000-$85,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work . We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago's Best and Brightest Companies to Work For®, as well as one of the Nation's Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.


If you have what it takes to join our award-winning culture, we'd love to hear from you!