Mobile Associate | Bilingual-Mandarin | - Retail Sales

Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by building customer relationships, completing training, and contributing to a seamless customer experience. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs. Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions. Complete required training to build knowledge of products, services, systems, and processes for effective customer support. Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories. Perform other duties or projects as assigned by business management. Education & Work Experience High School Diploma or GED (Required) At least 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills & Abilities Passionate customer advocate who enjoys connecting with customers in an authentic way (Required) Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required) Effective at balancing customer needs with performance goals (Required) Basic Qualifications At least 18 years of age Legally authorized to work in the United States Travel & DOT Requirements Travel Required: No DOT Regulated Position: No Safety Sensitive Position: No Pay Hourly Base Pay: $21.50, plus $5.00 per hour training pay. During the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After training, promotion to the Mobile Expert role provides an annualized incentive target of $18,000 per year, with actual incentives varying based on performance and full‑time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Every employee is eligible for an annual stock grant. Benefits Medical, dental, and vision insurance Flexible spending account 401(k) with company match Employee stock grants and stock purchase plan Paid time off and paid holidays (approximately 4 weeks for full‑time, 2½ weeks for part‑time employees annually) Paid parental and family leave Family building benefits Back‑up care and childcare subsidy Tuition assistance and college coaching Short‑ and long‑term disability coverage Voluntary accident, life, disability, and long‑term care insurance Mobile service and home internet discounts Pet insurance and commuter and transit programs Equal Employment Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Reasonable Accommodation If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.