Host

Host

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer's Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.

Description

The Host is a vital member of the Service team as the first impression and point of contact with every guest and visitor at the restaurant. The Host must exude warmth and hospitality and is a partner to the Matre D' in plotting, planning, and updating the dining room to efficiently coordinate seatings throughout each service.

What you'll do:

• Consistently support a culture of Enlightened Hospitality
• Create a welcoming and hospitable environment for guests whether in person or over the phone
• Partner with Matre D' to quote accurate wait times while "finding the yes" for all guests
• Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information, menus, and reservations
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly
• Assists with Coat Check duties as needed
• Work with efficiency and a sense of urgency while remaining composed
• Demonstrates a passion for guest experience and an eagerness to learn and grow

What we need from you:

• Experience in a guest facing role in a restaurant preferred, but not necessary
• Basic understanding of Resy functions
• Ability to walk or stand for long periods of time
• Ability to lift 30-35 pounds
• English fluency and additional languages preferred, but not required

What you'll get from us:

• Competitive pay: Hourly rate of $22/hour
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.