Program Manager

Senior Program Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Programs AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

How you will create an impact

Program Manager reports directly to the Senior Director. A Program Manager is highly motivated, results oriented problem solver who exemplifies a willingness to be flexible, learn on the job and maintain a "can do" attitude. A Program Manager is responsible for the underwriting, marketing & portfolio management of each assigned Program.

As a Program Manager you will be responsible for:

• Developing and negotiating business plans for each assigned program, including plans for new business, renewal rate management, expected retentions to position the division to achieve profit objectives.
• Participating in Underwriting Quality Reviews; conduct additional file reviews as needed.
• Positioning program growth in jurisdictions that are deemed rate adequate and managing to the technically correct price.
• Coordinating and 'chair' Stewardship meetings for assigned Programs.
• Identifying and marketing new products to round out existing portfolios and incrementally enhance portfolio of products afforded to our clients.
• Incorporating data and analytics to closely manage all programs and position each to achieve their profitability objectives.
• Monitoring renewals, rate targets vs. achieved, retentions, trends, lost business, etc. on a monthly basis to assure achievement of business plan and profitability targets.
• Resolve commission exceptions identified for assigned programs.
• Understanding each assigned program: the industries and their exposures to loss, updating program 'eligibility' and coverages afforded as needed to minimize adverse exposures to unanticipated loss.
• Actively identify training opportunities at the PA level to enhance their LOB knowledge and successfully guide Program Administrators in their execution on risk selection, pricing, coverage terms and conditions in a manner that is aligned with authorities granted by AIG.
• Actively understanding and managing the authority delegated by the PA to the underwriters assigned to our program(s).
• Oversight and monitor PA 'peers review' process.
• Developing a strong working knowledge of AIG operating systems (rating and policy issuance) at the PA level.
• Understanding, managing and minimizing AAL for each program.
• Having a working knowledge of data feeds, affirming receipt of data in the required format and frequency.
• Developing line of business expertise for assigned Program(s).
• Identifying trends in the program profiles, communicating & implementing appropriate measures by LOB in order to protect the portfolio and AIG from adverse exposures.
• Demonstrating an understanding of industry changes and potential impact by r LOB through clearly articulated recommendations for actions during the account referral process.
• Ensuring Program Administrator is meeting AIG's underwriting expectations and is aligned with program business plans through the execution and management of their underwriting authority including the participation in file reviews, UQR Audits and Stewardship meetings.
• Reviewing and approving account referrals that exceed the Program Administrator's Authority.
• Participating in insurance & industry specific association training/meetings to enhance knowledge by class of business to stay current with industry specific market trends as it pertains to assigned Program(s).
• Collaborating with Actuarial, Accounting, Claims, Operations, Program Development, Risk Management and Underwriting as necessary.
• Overseeing the implementation of new business programs assigned to you including coordination with Operations, IT and other functional support areas.
• Maintaining current industry knowledge, market intelligence and competitor analysis through regular communication with assigned Program Administrator(s) and participation in external conferences, trade shows, etc.
• Working with Product Development to address policy form enhancements, rule and rate changes.
• Developing & providing superior customer service and maintaining strong working relationships with Program Administrator(s) to sustain portfolio profitability through regular on-site visits, conference calls, etc.

What you'll need to succeed

• 10+ Years of Commercial Underwriting Experience focused on Multi Line Package portfolio management.
• Ability to manage by influence demonstrating strong communication, relationship management, organizational and analytical skills.
• Demonstrated proficiency on AIG policy rating/issuance platforms (i.e. Cover-All).
• Working knowledge of ISO, Admitted and Non Admitted product execution.
• Proven understanding of manuscript, admitted form language and policy coverage analysis.
• Demonstrated ability to understand and work with analytical tools, reports and technology.
• Ability to work in dynamic, rapidly changing environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions.
• Willingness to be flexible, learn on the job, and maintain a can-do attitude.
• Highly motivated and results-oriented, proven creative problem solver.
• Very strong verbal and written communication skills.
• Travel – 30%

Ready to maximize your impact? We would love to hear from you.

The base salary range for this position is $125,000-$155,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply—your unique background matters to us. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.