Customer Care Representative

Responsibilities CRRs are the first contact for inbound calls, answer all incoming calls, conduct outreach calls, monitor social media, conduct interviews with Marines and/or family members, as well as assess the individual’s support needs. Based upon this assessment, the CCR will provide information and guidance toward applicable resources, benefits, and entitlements that will assist with the individual’s needs. The CCR will serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needs. CCR schedules are broken into three shifts to maintain 24/7/365 operations. Requirements Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation. Familiarity with the organization and functions of the United States Marine Corps. Must be proficient in Microsoft Office 365. #J-18808-Ljbffr