CCaaS Developer (Google GECX)

Role : Senior CCaaS Developer (Google GECX)

Location : Louisville KY (can try remote as well)

Salary: 120K (Including QPLC)

Rate: $55/hr

Position Summary

Responsible for developing and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite.

Responsibilities

Build Dialogflow CX virtual agents.

Configure CCAI solutions.

Develop Agent Assist functionality.

Implement knowledge connectors and integrations.

Create conversational workflows.

Integrate with healthcare applications and APIs.

Support testing and production deployment.

Required Skills

5 years of application development experience.

2 years of Google Contact Center/CCAI experience.

Expertise in:

o Dialogflow CX

o Google Agent Assist

o Vertex AI

o Google Cloud Services

o REST APIs

Java Python or .

Preferred Skills

Contact Center migration experience.

Healthcare payer experience.

Conversational AI and Generative AI implementation experience.

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Required Experience:

IC