Retail Journeyman Installer

Job Description

Job Description

Job Title: Retail Journeyman Installer

Department: Installation

Work Hours: 7:00 a.m. – 5:00 p.m., Monday through Friday, with a 30-minute lunch. Early 

morning meetings, overtime, evenings, and weekends may be required based on 

business needs.

FLSA Status: Non-Exempt

Pay Scale: $35.00 – $48.00 per hour, depending on experience 

Position Summary: The Retail Journeyman Installer is responsible for the installation of 

residential heating and air conditioning systems, ductwork, and associated 

accessories in retrofit and replacement applications. This role ensures all work is 

completed to company standards, code requirements, and manufacturer 

specifications while delivering a high-quality customer experience.

This position also supports the installation team by training and mentoring 

apprentices and helpers, ensuring jobsite efficiency, safety compliance, and 

professional execution from start to finish.

Reports To: Operations Manager

Required Qualifications:

• 3+ years of residential HVAC installation experience
• Valid driver's license with an insurable driving record
• Strong knowledge of HVAC systems, components, and installation practices
• EPA Type II Refrigerant Handling Certification or Universal EPA Refrigerant Handling Certification 
• Ability to properly install, set, and start up residential HVAC systems
• Strong understanding of electrical fundamentals including line voltage, low voltage, relays, transformers, and wiring diagrams
• Ability to read and interpret blueprints, mechanical plans, and installation diagrams
• Ability to install, braze, pressure test, and evacuate refrigeration line sets
• Ability to properly install, seal, and insulate duct systems
• Working knowledge of local and state mechanical codes
• Ability to safely operate tools, ladders, lifts, and jobsite equipment
• Experience training and supporting apprentices
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Strong attention to detail, organization, and jobsite cleanliness
• Willingness to attend training and continuing education
• Ability to obtain or maintain NATE certification
• Must provide basic hand tools required for installation work

Preferred Qualifications:

• NATE Certification(s)
• Brazing Certification
• Oregon Limited Electrical License B
• Washington 06A Electrical License
• Water Heater Certification

Key Competencies for Success:

• Technical installation proficiency
• Jobsite leadership & training ability
• Safety awareness & compliance
• Time management & job efficiency
• Quality workmanship
• Customer Communication & Education
• Accountability & Follow-Through

Key Responsibilities:

Installation & Retrofit Execution

• Install residential and light commercial HVAC systems including furnaces, air conditioners, heat pumps, and accessories
• Set and connect air handlers, furnaces, condensers, and related equipment per code
• Install refrigeration line sets, braze connections, evacuate systems, and perform startup procedures
• Install ductwork including rectangular, round, flex duct, fittings, and transitions
• Install and terminate PVC drain lines, flues, and ventilation systems
• Install and wire low voltage and control systems
• Perform system startup, testing, and basic troubleshooting

Jobsite Leadership & Training

• Lead and support installation helpers and apprentices in daily tasks
• Train team members on installation standards, safety practices, and workflow processes
• Ensure jobsite efficiency, cleanliness, and professionalism
• Support a culture of accountability and craftsmanship on every project

Safety & Compliance

• Follow all company safety policies and OSHA requirements.
• Conduct jobsite safety assessments before beginning work.
• Use ladders, lifts, and tools safely at all times
• Ensure proper use of PPE and safety equipment daily
• Maintain a clean, organized service vehicle.
• Complete all required safety documentation.

Customer Experience

• Maintain professional communication and appearance at all times
• Respect customer property and ensure clean, organized jobsite conditions
• Address customer questions professionally and escalate concerns when needed
• Contribute to positive customer experience and online reviews

Documentation & Operations

• Complete all required paperwork, checklists, and installation documentation
• Accurately track timecards, job notes, and materials usage
• Work within company software systems (ServiceTitan or equivalent workflow tools)
• Communicate job progress and issues with operations team
• Pick up and manage materials, parts, and equipment from warehouse or jobsite deliveries

Other Duties

• Attend company and department meetings and required training sessions
• Participate in vehicle inspections and tool accountability processes
• Perform other duties as assigned.

Key Performance Indicators (KPIs):

1. Installation Quality & Recall Rate

Description : Measures quality of installation work and reduction of post-installation issues requiring return visits.

• Target : ≤ 3% installation-related callback rate
• Measured By : Recall and warranty tracking reports

2. Job Efficiency (Bid vs. Actual Hours)

Description : Measures ability to complete installation work within estimated labor hours.  

• Target : ≥ 90% of jobs completed within bid labor hours
• Measured By : Job costing and labor tracking reports

3. Jobsite Readiness & Execution

Description : Ensures installations are completed with proper preparation, materials, and workflow execution.

• Target : ≥ 95% of jobs completed without missing materials or delays due to install readiness
• Measured By : Supervisor audits and job completion reports

4. Safety Compliance

Description : Maintains a safe jobsite environment and adheres to all safety procedures.

• Target : Zero preventable safety incidents
• Measured By : Safety reports, incident tracking, and supervisor evaluations

5. Documentation Accuracy & Timeliness 

Description : Ensures all installation paperwork, checklists, and system documentation are completed accurately and on time.

• Target : ≥ 98% accurate and on-time documentation completion
• Measured By : ServiceTitan audits and closeout checks

6. Customer Satisfaction

Description : Delivers a professional customer experience through communication, technical ability, cleanliness, and follow-through.

• Target : ≥ 4.8 / 5.0 customer satisfaction rating with minimal escalations
• Measured By : Customer surveys, reviews, and escalation tracking 
•  

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.