Operations Manager

Operations ManagerThe essential functions include, but are not limited to the following:Empower employees through leadership, mentorship, and guidance, identifying training needs and fostering skill development.Encourage ownership, accountability, inclusivity, and professionalism, while highlighting individual contributions and promoting team input.Monitor KPIs to assess customer satisfaction and team performance, proactively addressing needs with a focus on ownership and transparency.Manage objectives effectively, collaborate with leaders to allocate resources, balance workloads, and streamline processes for enhanced efficiency and profitability.Build and maintain strong client relationships with a focus on care, ensuring satisfaction through regular surveys and audits.Support regional growth by building customer pipelines, delivering tailored solutions and actively participating in sales presentations and initiatives.Ensure compliance with contractual and safety requirements, and collaborate with HR to uphold fair and ethical practices in performance management.Foster open communication to encourage collaboration, feedback, and transparency.Serve as a role model for integrity, ethical decision-making, creative problem-solving and professionalism, consistently demonstrating honesty.Address escalated customer inquiries with a focus on care, ensuring timely resolutions and thorough reporting.Execute progressive disciplinary action and termination requests, clearly documenting employee performance issues and corrective action.Collaborate with cross-functional leaders to drive continuous improvement and transparency.Minimum qualifications include:Excellent oral and written communication skillsFluency in Spanish is considered an assetAbility to maintain composure under pressure and foster a sense of controlPromote and model high standards of emotional intelligence and interpersonal skillsFlexible schedule to support various shifts and locationsAn energetic and achievement-oriented attitudeA dedication to customer service and an "expert-level" of knowledge about clientsReliable transportation, valid driver's license, and vehicle insuranceAbility to travel frequently within the operating regionThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.The Operations Manager is expected to spend 100% of their time on-site, and reliable transportation is requiredThe employee must, on occasion, support, train or demonstrate inspection processes as neededSpecific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.This role requires the use of safety equipment including, but not limited to, eye safety glasses, hearing protectors, work boots, gloves, and hardhats.The noise level in the work environment is usually moderate.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.