Call Center Sales Representative

POSITION OVERVIEW MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service cloud technology solutions across industries. Our contact centers use advanced technology to enhance customer journeys, drive scalability, and reduce costs. We seek motivated Call Center Sales Representatives who thrive on phone interactions, provide expert product guidance, and close sales with confidence. POSITION RESPONSIBILITIES Handle inbound and outbound calls with professionalism and empathy. Use product knowledge and training to recommend solutions and close sales. Build rapport, listen actively, and address customer needs. Research account details and collaborate with internal teams to resolve issues. Manage customer accounts and process orders accurately. Follow scripts, policies, and procedures to ensure compliance. Protect customer data and handle sensitive information responsibly. Escalate complex issues to appropriate team members. Stay current with training, system updates, and team communications. Maintain excellent attendance and punctuality. CANDIDATE QUALIFICATIONS 18 years or older with a high school diploma or equivalent. Strong verbal and written communication skills. Typing speed of 20+ WPM. Basic proficiency in Microsoft Office. Familiarity with Windows operating systems. Dependable, punctual, and self‑motivated. Skill in conflict resolution, problem‑solving, and negotiation. Customer‑focused with empathy, patience, and responsiveness. Ability to multitask and manage time effectively. Team‑oriented with a positive attitude. Comfortable in a fast‑paced, evolving environment. Strong interpersonal skills and relationship‑building ability. Preferred Qualifications 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center. Experience in state or federal work environments. COMPENSATION DETAILS Competitive starting compensation based on experience. Paid Time Off and paid holidays. Incentives and rewards through contests and bonuses. Health benefits: medical, dental, and vision after 60 days; MEC after 30 days. Retirement savings where available. Disability insurance (short‑term). Life insurance options. Supplemental insurance (accident and critical illness). Career growth opportunities with internal promotions. Paid training. Engaging work environment and casual dress code. PHYSICAL REQUIREMENTS This role is largely sedentary, requiring sitting/standing, using a computer and telephone headset, and occasional movement. Must be able to lift up to forty (40) pounds. CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must submit to background/security investigation (Level II) with fingerprint. Must submit to drug screening. REASONABLE ACCOMMODATION Policy to provide reasonable accommodation consistent with the ADA, unless undue hardship. EQUAL OPPORTUNITY EMPLOYER We embrace differences and provide a diverse and equal opportunity work environment. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or other characteristics protected by applicable laws. MCI will consider qualified applicants with criminal histories consistent with local and federal requirements. #J-18808-Ljbffr