Service Advisor

Service Advisor

Ascenum Machinery, a leading Volvo Construction Equipment dealer, is offering an excellent opportunity for a Service Advisor. We are looking for a highly skilled and experienced person to fill this role.

The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

Ascenum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.

Responsibilities

• Complete clerical processes for maintaining Service Department Work in process; email, phone or fax work orders and estimates for purchase orders, complete/close warranty work orders, complete/close internal and customer orders.
• Assist in maintaining records of shipping & receiving reports for equipment & attachments.
• Maintain records of equipment inspections, including documentation and pictures.
• Assist in the development and maintenance of branch files including customer equipment sales, work orders, etc.
• Maintain internal and customer equipment PM service logs and monitor CareTrack for scheduling PM services as required.
• Assist with machine and attachment inventory account, with monthly monitoring and required periodic inspections.
• Assist in coordination for IT maintenance of PC's, phones, printers, copy machines and postal equipment.
• Other duties as may be assigned to meet company goals and objectives.

Experience/Competencies/Proficiencies

• High School Diploma and/or associates degree in a relevant field
• The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.
• Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.
• Strong organizational skills and teamwork abilities
• Customer orientation toward service and building relationships.
• Compatible to working branch hours and extended days as needed.

Pay and Benefits

• Competitive wages with career progression
• Medical, dental, and vision plans on the day of hire
• Company-paid life insurance
• Company-paid accidental death and dismemberment
• Company-paid short-term and long-term disability
• Supplemental life insurance, Accident Insurance, Critical Illness Insurance
• Flexible spending account or health savings account
• 401k retirement savings with a generous match
• Paid time off and holidays
• Tool allowance, shoe allowance, and company-provided uniforms
• Relocation Assistance (depending on location)

For more information about us, please view our website at