Medical Clerk - Department of Radiology

Overview MEDICAL CLERK - DEPARTMENT OF RADIOLOGY (BAMC-2026-25416): Bowhead seeks Medical Clerks to support the Department of Radiology at the Brooke Army Medical Center in San Antonio, TX. The Medical Clerks are tasked with managing patient health records, processing discharge paperwork, and various administrative duties at BAMC in Fort Sam Houston, TX. Responsibilities Greeting and receiving patients in various clinics depending on the department assigned. Maintain all patient records according to regulations, ensuring each entry contains proper patient and healthcare provider identification. File medical documentation in the patient record and into research files as necessary. Perform administrative procedures and provide paperwork to patients to fill out regarding insurance, third‑party liability, or other designated documentation regarding patient treatment. Perform Quality Assurance monitoring using appropriate tools regarding the completion and contents of the patient’s record. Responsible for the clerical duties inherent to the in‑processing (reception), care, and out‑processing (transition) of outpatients, families/caregivers, and guests. Notify appropriate staff of the patient’s arrival. Reconcile end‑of‑shift/end‑of‑day processing and reports in MHS GENESIS and applications within Citrix Storefront. Respond to emergency calls and notify emergency medical personnel. Follow clinic/practice communication procedures, which may include operating emergency phone lines, public announcement systems, and emergency alarms. Receive minimum patient information and provide information to medical personnel. Clearly communicate with associated parties during emergency‑related operations. Skilled in customer service and oral communications to provide information and assist patients/staff; gather factual information and explain clinic/practice services, policies, procedures, and complaint services to patients, family members/caregivers, and staff. Use MHS Genesis to perform appointment scheduling, appointment cancellations, scheduling follow‑up appointments, end‑of‑day processing, enrollment status verification, and updating of selected file data. Conduct end‑of‑day closure, ensuring disposition of the day’s clinic appointments and/or resolving discrepancies to ensure correct workload accountability. Call patients to change, cancel, and/or remind them of upcoming appointments. Reschedule patient appointments if the provider is unavailable. Assist patients requesting unscheduled examinations by obtaining information regarding the nature of the medical problem and making appropriate disposition in accordance with clinic policy guidelines. Perform other duties as assigned dependent upon the department assigned. Qualifications A high school diploma or equivalent is required at a minimum in addition to at least two (2+) years’ experience in a hospital administrative environment. Administrative experience in a government and/or hospital setting highly desired. Intermediate level computer/PC knowledge required including Microsoft Excel, Outlook, Word and PowerPoint. Must be able to work in a fast‑paced, deadline driven office environment where privacy and confidentiality is critical while working alone and in teams to ensure mission success. Must be able to pass a pre‑employment physical and provide proof of TDAP and Influenza vaccinations prior to employment and update as required. Physical Demands Must be able to lift up to 25 pounds. Must be able to stand and walk for prolonged amounts of time. Must be able to twist, bend and squat periodically. Security Clearance Requirements Currently no security clearance required. Qualified candidates must obtain a NACI check to gain access to the facility. U.S. citizenship is required. Equal Employment Opportunity We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics (EEO/D/V). In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their descendants, based on the provisions contained within the Act. Benefits Medical, dental, vision, life insurance, accidental death and dismemberment, short‑ and long‑term disability, 401(k) retirement plans, and paid time off for eligible full‑time employees. Part‑time employees may participate in 401(k) and state or contract‑required paid time off programs. Location San Antonio, TX Transportation Requirements Must have a valid driver license and pass an in‑house online driving course if driving is required for the position. #J-18808-Ljbffr UIC Government Services and the Bowhead Family of Companies