Medical Secretary I

UCF Health - Student Health Services (SHS) Medical Secretary

The Student Health Services (SHS) Medical Secretary position provides non-clinical patient support at UCF Student Health Services-Main Campus. Working under the supervision of the Business Manager I, this position is responsible for reviewing patient accounts, performing database maintenance functions, and ensuring the accuracy of all data recorded.

Responsibilities:

• Greet patients and serve as the primary scheduler for UCF Student Health Services.
• Determine appropriate appointment types and time lengths.
• Schedule non-emergency appointments with appropriate providers to support daily patient flow.
• Refer patients to the Nurse Facilitator for triage or assist with telephone-based triage.
• Complete all steps on opening and closing appointment checklists.

• Answer incoming calls and provide accurate information to patients.
• Direct visitors to appropriate departments within UCF Health Services.
• Maintain clear and professional communication with patients and staff regarding appointments and services.

• Verify insurance eligibility and appointment coverage using PeopleSoft.
• Collect patient co-payments and outstanding balances.
• Perform electronic eligibility confirmations when applicable.
• Maintain accurate financial communication records on patient accounts.

• Enter, register, update, and verify patient demographic and insurance information in the EHR.
• Track received data and source documents to ensure accuracy and completeness.
• Prepare and interpret information for data entry. Generate reports and respond to inquiries regarding patient data.

• Reconcile clinical and departmental scheduling conflicts as they arise.
• Organize and distribute incoming and outgoing mail.
• Post checks, scan check logs, and maintain related documentation.
• Stock and control departmental forms and supplies.

• Interpret and communicate policies and procedures to USPS and OPS staff.
• Create, update, and maintain departmental manuals, guidelines, and handbooks.
• Ensure documentation complies with HIPAA policies and FERPA guidelines.

• Assist with training of OPS employees and student clerks.
• Provide procedural guidance as needed to support consistent operations.

• Complete all required university, AHSC, and SHS trainings in a timely manner.
• Perform additional duties as assigned by the Student Health Coordinator or designee.

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience.

Preferred Qualifications:

• One year of experience in healthcare or one year in customer service.
• Clinical knowledge and understanding of CPT and ICD-10 codes. Proficient with medical terminology.
• Working knowledge of health insurance, pre-authorizations, and medical specialties.
• Proficiency with Microsoft Office applications including Microsoft Word, Excel, and Outlook.
• Electronic Medical Records experience.
• Excellent professional communication skills, at all levels within the organization and with patients.

Additional Application Materials Required:

In addition to your application, please submit a resume.

Special Instructions to the Applicants:

• This is a time-limited and auxiliary funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H?1B transfers or employment-based visa processing for individuals currently sponsored by another employer.