EFT Specialist - Card Services

Job Description

Job Description

Ready to Keep Transactions Moving and Members Protected? Join First Commerce as an EFT Specialist – Card Services!If you're detail-oriented, analytical, and enjoy working behind the scenes to ensure transactions run smoothly and securely - this role could be a great fit. At First Commerce Credit Union, we're committed to empowering generations and transforming communities, and our EFT team plays a key role in delivering seamless, secure member experiences.As an EFT Specialist – Card Services, you'll support the day-to-day operations of our debit and credit card programs, assist in fraud prevention efforts, and ensure transactions are processed accurately and efficiently. You'll collaborate across teams and vendors to maintain the integrity of our card services and protect our members.What You'll Be DoingYou'll assist in managing debit and credit card activity, including monitoring transactions, resolving exceptions, and supporting reconciliation processes to ensure accuracy.You'll play a key role in fraud detection and prevention - monitoring trends, preparing reports, and working closely with internal teams and external partners to address suspicious activity.You'll process and manage card disputes, including issuing credits, communicating with members, and coordinating chargebacks with vendors as needed.In addition, you'll support a variety of transaction processing tasks - including wires, ACH files, and card-related functions - while serving as a backup for other item processing areas when needed.You'll also contribute to projects, assist with card reissues, and help maintain efficient workflows across the EFT and card services functions.What You Bring to the TableHigh school diploma or equivalent requiredMinimum of six months' experience in a financial institution requiredStrong analytical and problem-solving skills with the ability to research account activityAttention to detail and accuracy in a fast-paced environmentGood judgment and decision-making skillsStrong communication and interpersonal skillsOrganizational skills with the ability to manage multiple tasks efficientlyProficiency in Microsoft Office (Outlook, Excel, Word)Why First Commerce?We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence. At First Commerce, you're not just joining a company - you're joining a cause.What's in It for You?We believe in taking care of our team just like we take care of our members. Here's what you can expect:Competitive pay that reflects your experience and impact Health, dental, and vision insurance to keep you and your family covered 401(k) with company match to help you build your future Generous PTO and paid holidays so you can recharge and enjoy life Employee assistance programs for life's unexpected moments Ongoing training and professional development to keep you sharp Clear career advancement opportunities within a growing organization A supportive team environment where your voice matters Plus, you'll be part of a team that's supportive, energetic, and passionate about making a difference. And if you help us find our next great hire? You'll earn a $500 referral bonus!Ready to Make an Impact?Apply today and help us deliver secure, reliable transaction services that support our members every day.First Commerce Credit Union - Where Service Meets Purpose.