Patient Care Navigator - Oncology / Breast Care Center

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Navigation Responsibilities and Job Functions:

For Patients with BI-RADS 4’s and 5’s on breast imaging:

• Track the current diagnostic imaging schedules to ensure that all BI-RADS 4/5 patients are followed.
• Participate in appropriate Teams chats with Imaging Techs and Radiologists regarding BI-RADS 4/5 patients.

• Accompany the radiologist (as requested) in their initial meeting with the patient, listening to recommendations made to the patient. Meet or speak with the radiologist prior to discuss the findings.
• Meet with or call the patient after radiologist speaks to the patient, to provide education regarding need for breast biopsy, support, and referral for surgical appointments/radiologist biopsy.

• Make an appointment for the patient to see one of the breast specialists or with one of the radiologists for direct biopsy. Works with either the Breast Center or Radiology schedulers to facilitate/expedite an appointment as needed.
• Provide teaching about the biopsy procedure and ask the patients about blood thinning medications. Provide patient education materials and contact information.

• Document new navigation patients on Accession List in SharePoint and in Athena EMR.
• Sends “patient cases” in Athena EMR to communicate with providers who have ordered the breast imaging or with breast surgeons as appropriate.
• Discharges patients as appropriate. Documents discharges both negative and positive on Accession list and move to discharge list in Sharepoint.
• Positive Results - Alert nurse navigator and work with nurse navigator to ensure a smooth transition. Add patient name to positive Accession list.
• Book an appointment for the patient If they were biopsied by the radiologist and needs to see a breast surgeon.

• Provide referral to the Breast Nurse Navigators for those patients diagnosed with cancer, or those with complex situations, so that nursing care and referrals for breast cancer patients and family occur taking into consideration physical, psychological, and emotional needs.
• Keep tickler file system updated daily, checking Athena several times during the day for new updates. Go through patient files, checking for appointment completion, biopsy completion and pending pathology reports. Move patient files using established ticker system, documenting progress on the file.
• Navigate patients from all breast imaging locations, as assigned.
• Implement remote navigation workflow as indicated by Supervisor.

For patients with other breast issues in need of consultation:

• Meet with patients who have other breast issues such as cysts that need aspiration, dense breast, family history or other concerns.
• Offer the patient a surgical consultation appointment. Schedule an appointment for the patient at a convenient time for the patient.
• Provide contact information if we can be of any help to patient in future.
• Offer information on breast self-awareness and genetic counseling as needed.
• Document this encounter in designated log book, unless patient is a BI-RADS 4 or 5 patient who is navigated.

General Job functions:

• Answer the Breast Navigation phone line, providing assistance, or refer phone calls as appropriate. Understand the appropriate contacts for referral of the patient, including when to refer to the Breast Center Nurses or Nurse Navigators. Pick up voice messages on the Breast Navigation line.
• Understand the navigation workflow and direct the patient to health care services within Summit Health, at outside facilities, and within the community.
• Create a file for each new navigation patient according to established system.

• Manage tickler file system on a daily basis, checking for new pathology results, appointments scheduled and chart notes. Update tickler system accordingly.

• Coordinate and manage patients across the continuum of care beginning with the diagnostic mammography/or ultrasound through the diagnosis of cancer, coordinating care with the Breast Care Center and Radiology.

• Monitor usage and prepare new patient binders and folders in advance and take inventory of patient education materials.
• Coordinate the availability of binders and patient education materials as well as being familiar with resources available in the community. Order as needed.
• Add email addresses to the Accession list once patient is aware of their diagnosis as indicated by the Nurse Navigator.
• Ensure that patients are marked appropriately on the accession list after patient is navigated, so that patient can be surveyed by NRC.
• On a weekly basis, report number of new imaging navigation patients on designated spreadsheet, both for surgical consult and radiology biopsy referral.
• On a monthly basis, provide Navigation Statistics for assigned sites, having the Nurse Navigator review before submitting as appropriate.
• Ensure that Accession List is fully populated for all new patients and updated on an ongoing basis.
• Provide assistance with Survivorship Care Plans as requested by Nurse Navigator or Supervisor.
• Advise patients about resources that are available at both Summit Health and in the community, such as support groups, genetics, exercise programs, nutritional support, prosthesis etc.
• Submit requests for Oncotype DX testing per direction from Nurse Navigator and/or Breast Surgeon

• Attend Oncology events/Navigation related events as requested, especially awareness events.
• Assist the Oncology Nurse Navigators by providing administrative support, as directed.
• Order patient education binders, and other materials needed for patients. Keep inventory.
• Assist the Supervisor with data collection tasks related to program operations, as needed.

Accountability: The Patient Care Navigator reports to the Navigation Supervisor, working closely with the Oncology Nurse Navigators.

Physical Job Requirements:

• Pushing and Pulling, taking frequency into consideration
• Physical strength to lift heavy objects, carts, or items, taking frequency into consideration
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account
• Physical agility, which includes ability to maneuver body while in place
• Dexterity of hands and fingers
• Endurance (e.g. continuous typing, prolonged standing/bending, walking)
• Balance is maintained during climbing, bending and/or reaching

Education, Certification, Computer and Training Requirements:

• Minimum of two years experience working with patients in a clinical setting, breast health experience or previous patient navigation experience preferred.
• Breast Navigator Certification by the National Consortium of Breast Centers Inc. is desired; Willingness to obtain certification within 2 years of start date.
• Administrative experience working within a medical office setting.
• Experience with Microsoft Office, Excel spread sheets and data management desired.
• General comfort level working with various computer software systems
• Annual Summit Compliance Training Mandatory
• CPR Certification
• High school graduate

Travel : Position is based out of multiple sites. Travel to various breast imaging sites may be required for coverage.

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at