Desktop Support Technician

Job Description

Job Description

Desktop Support TechnicianJob Overview

We are seeking a dedicated and customer-focused Desktop Support Technician to provide onsite technical support in a secure and regulated environment. The ideal candidate will have experience troubleshooting and supporting end-user devices, maintaining IT equipment, and delivering exceptional customer service. This role supports approximately 275 end-user devices and may involve assisting with infrastructure-related technologies as needed.

Key Responsibilities

• Provide onsite desktop and technical support for end users.
• Install, configure, troubleshoot, and repair hardware and software in a Windows-based environment.
• Deploy, upgrade, and maintain desktop and laptop systems.
• Diagnose and resolve operating system, application, and peripheral issues.
• Support printers, mobile devices, and other end-user equipment.
• Manage and resolve support requests through a ticketing system.
• Perform software installations, updates, and system imaging activities.
• Assist with basic server, network, and physical security technology support when required.
• Document incidents, resolutions, and asset information accurately.
• Deliver professional and responsive customer service to users at all levels.
• Collaborate with IT teams to escalate and resolve complex technical issues.

Required Qualifications

• 1-2+ years of experience in Desktop Support, Help Desk, Technical Support, or a similar IT support role.
• Experience supporting Windows operating systems and end-user computing devices.
• Strong hardware and software troubleshooting skills.
• Experience with device deployment, installation, upgrades, and maintenance.
• Familiarity with productivity and collaboration applications.
• Experience using ticketing systems for incident and request management.
• Excellent customer service and communication skills.
• Valid driver's license.
• Ability to lift and carry equipment and work in physically demanding positions when necessary.
• Willingness to complete mandatory onboarding and environment-specific training.

Preferred Qualifications

• Industry-recognized IT certifications (such as entry-level desktop support or hardware certifications).
• Experience supporting printers, email platforms, and endpoint devices.
• Exposure to networking, server support, or security-related technologies.
• Experience working in highly regulated, government, healthcare, manufacturing, or secure environments.

Key Skills

• Desktop Support
• Technical Troubleshooting
• Windows Operating Systems
• Hardware & Software Support
• Device Deployment & Imaging
• Application Support
• IT Service Management
• End-User Support
• Customer Service
• Printer Support
• Help Desk / Service Desk Operations

Experience Level

Intermediate Level (1-2+ years of relevant IT support experience preferred)

Job Type & Location

This is a Contract position based out of Sandy Hook, KY.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sandy Hook,KY.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.