Director of Sales

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a seasoned and driven Director of Sales to join our team. The ideal candidate will excel at building relationships, identifying opportunities, and closing business. This role requires strategic selling skills, exceptional active listening abilities, and a strong blend of lead generation, business acumen, and creativity. Frequent overnight travel for client visits and presentations will be necessary. This position focuses on developing new business opportunities, with less emphasis on managing existing accounts or leading a sales team.

As a Director of Sales, you will play a pivotal role in driving growth and shaping the future of our business. If you are a motivated, results-driven professional with a passion for strategic sales, we encourage you to apply.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Lead Generation & Prospecting: Conduct cold calls, prospect, and engage in lead generation activities to maintain a robust sales pipeline.
• Client Relationship Development: Identify and connect with decision-makers within target organizations.
• Sales Presentations: Present and sell a range of customer experience measurement services, including mystery shopping, contact center services, merchandising, analytics, and consumer insight research.
• Strategic Sales Planning: Collaborate with team members to develop effective sales strategies tailored to client needs.
• Value Proposition Communication: Articulate the company’s value proposition in a way that resonates with potential clients.
• Program Development: Work with internal teams to design and propose profitable programs that align with client objectives.
• Competitive Awareness: Maintain a thorough understanding of competitive offerings and market trends to inform sales strategies.
• Client Needs Assessment: Evaluate client needs and gauge interest during initial discussions.
• Proposal Development: Prepare and present service proposals and formal presentations to prospective clients, both virtually and in person.
• Adaptability: Stay informed about new product offerings and market strategies to maintain a competitive edge.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree required.
• 5-7 years of direct, outside sales experience with a proven track record of selling complex, consultative services to large corporations, including Fortune 500 companies.
• Minimum of 5 years’ experience selling merchandising, mystery shopping, or research/information services to verticals such as Retail, Restaurant, Petro Convenience, Telecom, Grocery, CPG, Banking, and Hospitality.
• Proven ability to exceed sales quotas consistently.
• Demonstrated experience building and maintaining relationships with C-suite executives.
• Exceptional attention to detail.
• Strong organizational and time management skills to thrive in a fast-paced environment.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and sales contact software.
• Track record of developing and implementing winning sales strategies.
• Exceptional communication and presentation skills.
• Willingness to travel frequently for client meetings and presentations.