Branch Service Specialist (Universal Banker)

Branches (Retail Banking) Warren, MI

ID: 137-397

Full-Time/Regular Overview of Responsibilities Performs a broad range of member sales and service functions as well as teller transactions to deliver the desired member experience. Focuses on listening to identify member needs, asking questions and cross selling products and services as effective solutions to build loyal member relationships. Member Service Representative: processing loan applications, opening new memberships, opening IRAs, setting-up automated services, and supporting Call Center as needed. Explains ownership options and eligibility requirements for membership and ensures all paperwork, documentation, and signatures are completed accurately. Teller: follows service standards to accurately complete teller transactions, balance drawer, and checks at end of day. Handles cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance. Relationships: exceeds member service expectations, builds trusting relationships with members, uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions. Cross‑Selling: uses a consultative approach, asking high impact questions to identify and meet member perceived and unperceived needs. Listens for member cues and uses in‑depth knowledge of products and services to cross‑sell and offers solutions. Offers Credit Life, Credit Disability, and GAP when identified in the members’ best interest and to protect the Credit Union. Generates new business by asking for business and referrals. Core Competencies Member Focus: builds strong member relationships by using effective listening skills and identifying opportunities to benefit the member, resolving problems efficiently and providing superior quality service. Action Oriented: takes on new opportunities and tough challenges with urgency, high energy, and enthusiasm, completing responsibilities with excellence, professionalism, accuracy, and responsibility. Communicates Effectively: actively listens, provides timely and helpful information, and collaborates in team discussions. Instills Trust: gains confidence of others by modeling honesty, integrity, authenticity, and aligning with organizational values. Self‑Development: actively seeks new ways to grow and be challenged through formal and informal development channels. Education And Experience Requirements High school diploma or GED. 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier. Either 2 years of retail sales experience, an associate degree preferably in Business Administration, Marketing, Accounting or Finance, or 1 year of member/customer facing experience within financial services. Working Conditions Office and branch location environment with minimal discomfort from noise, extreme temperature, dust, or other factors. Occasionally required to travel throughout service area to support other branches as business needs require. Exposed to potentially hazardous conditions, such as robbery, with detailed instructions and procedures to minimize risk. Involves sitting most of the time with brief periods of walking or standing; may occasionally require lifting or moving up to 10 pounds. Compensation And Benefits Competitive salaries are just the starting point. Team members receive generous vacation time, retirement plan contributions, medical, dental, and vision coverage from day one, and additional benefits. Base hourly pay starts at $18.65 / hour. Eligible to earn incentives as part of a variable compensation plan. Medical, dental and vision coverage begins day one; choice of generous Health Savings Account‑eligible plans with no monthly premium. For those 21 years or older, 3% contribution from the Credit Union and a 100% match for the next 7% of 401(k) contributions. 12 paid holidays and up to 120 hours of PTO in the first year of service (pro‑rated). #J-18808-Ljbffr Michigan Schools and Government Credit Union