Insurance Customer Service Specialist

Job Description

Job Description

Join Bruce Karolyi State Farm Agency, a reputable insurance agency located in Oroville, CA. As a Customer Service Specialist - Insurance, you will play a vital role in ensuring our clients receive exceptional service and support. We believe in building meaningful relationships with our customers and providing them with the peace of mind that comes from being insured by State Farm.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing guidance on insurance policies. You will have the opportunity to showcase your exceptional communication skills and customer-oriented approach to assist clients in finding the best insurance solutions to meet their needs.

We value teamwork and collaboration, and our team is dedicated to creating a positive and inviting work environment. If you are a motivated and customer-focused individual who thrives in a fast-paced setting, we invite you to join our team at Bruce Karolyi State Farm Agency. Apply now to be a part of our growing family!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Mon-Fri Schedule

Retirement Plan

Professional Work Environment

Hands on Training

Career Growth Opportunities

Flexible Schedule

Family Flex Time

401(k) / Profit Sharing

Responsibilities

Responsibilities:

• Provide exceptional customer service to clients, addressing their inquiries and concerns regarding insurance policies and claims.
• Assist clients in selecting the right insurance coverage based on their needs and provide guidance throughout the application process.
• Process policy changes, endorsements, and cancellations accurately and efficiently.
• Collaborate with the agency team to provide comprehensive insurance solutions to clients.
• Maintain accurate client records and follow up on outstanding tasks or documentation.
• Stay up-to-date with industry regulations and product knowledge to provide accurate and relevant information to clients.

Requirements

• Previous experience in customer service, preferably within the insurance industry
• Excellent communication skills, both verbal and written
• Strong attention to detail and problem-solving abilities
• Ability to work in a fast-paced environment and adapt to changes
• Customer-centric mindset and passion for helping others
• Familiarity with CRM software is a plus
• Must have Property & Casualty & / or Life license

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