Senior Analytics Manager, Customer Experience
DoorDash
DoorDash is seeking a Senior Manager for Customer Experience Analytics in the United States. You will define the analytical vision for measuring and improving customer resolutions across support channels, leading data scientists at the intersection of customer experience quality and operational cost. You’ll establish metrics, drive strategy, and align with CX, Product, Engineering, Operations, and AI/ML teams. #J-18808-Ljbffr DoorDash
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Senior Analytics Manager, Customer Experience in Sunnyvale, CA vacancy
$90k - $180k
...OfficeAs a part of Walmart’s Customer Experience Product Org, you’ll be the... ...need to have comfort with analytics and user experience design,... ...Beyond traditional product management, we are looking for an adaptive... ...business stakeholders, and senior executives across multiple...SeniorFull timeTemporary workPart time- ...Senior Manager, Analytics, Customer Experience The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers spanning...Senior
$140k
...agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner... ...Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that...SeniorWork at office$102k - $177k
...enhanced technology to over 8,100 customers, including 85% of the Fortune 500.... ...have:You have 5+ years of account management, implementation, or sales experience in software/SaaSYou have experience... ...relationships, including with senior-level executives throughout companiesYou...SeniorWork at officeRemote workFlexible hours- ...accelerate revenue. We're hiring a Senior Director of Customer Success to lead, evolve,... ...in shaping the customer experience at scale.You'll also be at... ...with Sales and Account Management on renewals, expansions,... ...targets.Strong operational and analytical mindset; able to translate...SeniorWork at office2 days per week
$150k
...eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated... ...(Technical Support, Technical Account Management, Solutions Engineering, or Professional... ...protected] with the position title “Senior Customer Technical Manager” in the email...SeniorWork at officeWorldwide$136k - $212.75k
The Senior RMA Customer Experience Manager will work with the key customer account team leads to ensure customers have timely case updates. The position... ...experience).12+ years of relevant experience.Strong analytical and problem-solving skills to identify improvement opportunities...SeniorFull time$162.7k - $220.2k
...develop relationships and manage the success of our Data, Analytics and AI ISV partners. As a... ...interact with enterprise customers and AWS sales/field reps.... .... Strong requirement and experience using AI tools for this... ...reviews to AWS and Partner senior management team. - Manage...SeniorContract workLocal areaFlexible hoursShift work- ...our clients through sustained customer relevance. Our capabilities... ...: growth, product and experience design; technology and experience... ...dive deep into creative and analytical thinking to solve problems and... ...forecasting and work force management, quality management, center...SeniorFull timeContract workLive inWork at officeLocal area
$168k - $258.75k
...a profound impact on society. As part of the Customer Program Management Team, you will lead strategic technical programs... ...program status, risks, and insights to senior leadership.What we need to see:Demonstrated experience in program/project management involving direct...SeniorFull time$236k - $295k
...observability tools. This helps our customers to eliminate security blind... ...them to better secure and manage their hybrid cloud... ...reference customers and ensure their experiences are reflected in our go-to-market... ...-to-market outcomes.Engaged senior customer executives through...SeniorLocal areaWorldwide$222k - $312.6k
...and AI infrastructure platform so customers can transform deep data insights... ...'re only getting started. As the Senior Engineering Manager for Customer Experience Intelligence (CXI), you will architect... ...to unify and democratize data, analytics and AI. Databricks is...SeniorLocal areaWorldwide$159k - $227k
...retail industry by putting AI, analytics and automation at the center... ...our teams and actions: Customer First: We prioritize customer... ...entirely new category and customer experience - one that democratizes... ...products. We’re seeking a Senior Manager, Customer Experience & Enablement...SeniorLocal areaFlexible hours$143k - $286k
...are building an AI-enabled Customer Growth platform focused on improving... ...digital and omnichannel experiences. The organization operates... ...seeking a strong Product Manager to lead AI-driven growth and... ...strong product judgment with analytical rigor, experimentation sophistication...Full timeTemporary workPart time$300 per month
...work of your career, help our customers and partners advance their... ...performance AI cloud. Our Customer Experience organization owns the... ...world. As the first program management hire within CX, you will transform... ...to drive execution. This senior individual-contributor role...SeniorTemporary workShift workCrusoe
Sunnyvale, CA11 days ago$140k - $168k
...Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5... ...to join us.Job Summary:The Senior Program Manager will lead global excellence... ...:GovernanceDrive customer experience through management of... ...systems.Implement monitoring and analytics for real-time visibility....SeniorWorldwide$118k - $145k
...sales team supporting a large strategic customer in the semiconductor ecosystem. This is... ...high-impact technical sales / account management role. You will work closely with a major... ...closely related field ~3–5 years of experience in the semiconductor industry (...SeniorPermanent employmentFull timeInternshipRemote work- ...DescriptionJob Title: Marketing Analytics Senior ManagerJob Level: Senior... ...Who has nearly 7+ years of experience in the analysis of... ...modeling tools.Who is good in management or leadership role.Who is good... ...Operations etc.Who is proficient in Customer-level data analysis....Senior
- ...and automotive. Position: Customer Success Manager – Cable Backplane Systems... ...for the operational customer experience as our products move into... ...and Field Service. This is a senior, customer-facing role... ...e.g., CRM, health-scoring, analytics); experience applying AI to...Work at officeWorldwide
Amphenol TCS
Santa Clara, CA10 days ago - ...IT Management Corporation (ITMC) is a leading technology solutions provider specializing... ...strategic partnerships, and exceptional customer service. Our customers rely on us to... ...issues before they impact the customer experience. Account Growth & Strategic Planning...Full timeContract workLocal area
IT Management Corp. dba 101 VOICE
Santa Clara, CAa month ago - ...infrastructure. By adopting an AI/ML based analytics approach, the platform provides... ...collaboration, search-driven conversational user experience and automated data engineering... ...startup and looking for strong customer success managers to join us and help drive customer satisfaction...
Selector Software
Santa Clara, CA16 days ago $196k - $265k
..., Business Operations Manager to help shape and scale... ...Intelligence (HI) Customer Success Platform. This... ...partner closely with senior executives to drive business... ...AI‑enabled customer experiences, and deliver... ...and business outcomes. Analytical & Financial Acumen Strong...- ...Silicon IP Customer Success Manager Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly... ...adoption of Synopsys IP by ensuring customers have a smooth experience Shape program management standards across the IP...Work at office
$110k - $137k
Join to apply for the Customer Success Manager role at Treasure Data Join to... ...based on your skills and experience — talk with your recruiter... ...critical metrics, Big Data and Analytics, Data Warehousing, API and... ...and cooperation! Seniority level Seniority level Mid-...16 hoursFull timeContract workTemporary workWork at officeRemote workFlexible hours$116.4k - $192.1k
...us to put AI to work for people. Job Description The Digital Customer Success Program point person is responsible for designing and... ...headcount. Leverage AI and automation to personalize customer experiences at scale. Reasoning & Insights Monitor adoption, engagement, and...Work at officeImmediate startRemote workFlexible hours- ...great products, services, and customer experiences very quickly. Would you... ...organizational communications, change management, talent development, and... ..., including 5+ years in a senior leadership role Experience... ...technologies, and people analytics Strong project and program...Senior
- Apple Inc. in Cupertino seeks a seasoned Manager to lead Online Data & Analytics for the Retail Online team. You will guide a multidisciplinary... ...ML engineering, and data infrastructure that improve customer experience and business outcomes. This role collaborates with Digital...
$112k - $215.1k
...Partner to the Sr. Director/Director of Customer Group Marketing and contribute to a world... ...issuesWhat You Need to Succeed7+ years’ experience in business operations, marketing... ...communication and influence skills, comfortable managing up, across, and downAbout AdobeAdobe...SeniorFull timeTemporary workLocal areaWorldwide- ...solutions provider is seeking a passionate Account Executive for their Palo Alto office. In this mid-senior level role, you'll leverage your experience in AI and customer experience to help financial institutions revolutionize their customer engagement. A minimum of 3-5...SeniorWork at office
$179k - $287k
...accessible for all. We’re searching for a Senior Manager, Customer Support to lead our Voice of the... ...product and use it to pinpoint where the experience breaks down. Design and implement... ...both your own analyses and partner with analytics teams to deliver in-depth data...SeniorWork at officeLocal area3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Analytics Manager, Customer Experience. Be the first to apply!
Related searches
- customer advocacy manager Sunnyvale, CA
- remote customer service manager Sunnyvale, CA
- senior customer service manager Sunnyvale, CA
- sales customer service manager Sunnyvale, CA
- manager customer experience Sunnyvale, CA
- customer onboarding manager Sunnyvale, CA
- manager customer success team Sunnyvale, CA
- director customer care Sunnyvale, CA
- senior manager customer operations Sunnyvale, CA
- customer service support manager Sunnyvale, CA