Service Delivery Manager - Life Science

C.H. Robinson is seeking a Service Delivery Manager – Life Sciences to lead a high-performing team responsible for the end-to-end management of temperature-sensitive pharmaceutical and life sciences shipments. In this role, you will ensure shipment integrity, temperature compliance, risk mitigation, and exceptional service delivery while overseeing real-time monitoring, exception management, and critical customer accounts from pickup through billing. You will build strong customer relationships, drive operational excellence, and collaborate across teams to deliver innovative solutions that support customer goals and business growth. In this role, you will also lead, coach, and develop a team of specialists and supervisors, fostering a culture of accountability, continuous improvement, and customer-focused execution. If you are passionate about leading teams, solving complex operational challenges, and delivering critical solutions that help life-saving products reach patients around the world, we encourage you to apply today.This role will be based at our DeSpir office in Lisle, IL.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:Lead, manage and hold accountable a team focused on managing transportation operations tailored to life sciences customers that provides exceptional service in a 24x7x365 environmentCoordinate and monitor shipments to ensure adherence to temperature control, security, and delivery requirementsOversee operational processes for life science shipments, including planning, scheduling, monitoring, exception management, and communication in a manner that delivers an outstanding customer experienceExecute processes that ensure the collection of accurate documentation, including chain of custody, temperature logs, and compliance recordsRespond promptly to customer inquiries, service issues, and complaints, providing timely resolutionsEnsure compliance with GDP (Good Distribution Practice), DOT, IATA, TSA, and other applicable regulationsOversee quality control processes and investigate any service failures, implementing corrective and preventive actionsMaintain records for audits and ensure readiness for inspections by regulatory authorities or customersPromote a culture of safety, compliance, and continuous improvement •Track key performance indicators (KPIs) such as on-time delivery, temperature excursion rates, and customer satisfactionAnalyze service trends and recommend process improvements to increase efficiency and service qualityQUALIFICATIONSRequired:Bachelor’s degree from accredited college or universityMinimum 5 years of related industry experienceMinimum 2 years of leading and managing teamsPreferred:Proven experience with GDP, cold chain logistics, and regulatory compliance requirementsAdvanced proficiency in Microsoft Office Suite of programsExcellent analytical and problem-solving abilitiesExperience in consultative and strategic salesStrong negotiation and conflict resolution skillsStrong written and verbal communication skills, including experience presenting to internal and external key decision makersAbility to manage multiple priorities in a fast-paced environmentValues a diverse and inclusive work environmentDisclaimer:This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$83,400.00 - $174,160.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\Disabled\Veteran BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending Accounts Health Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING pageSummaryLocation: Oakbrook Terrace, IL United States of AmericaType: Full time